Job Title: Experienced Customer Success Manager - FinTech at blithequark: Drive Operational Excellence and Customer Advocacy in the FinTech Industry
Job Description:
About blithequark
At blithequark, we're passionate about empowering individuals to achieve their true potential and make a meaningful impact in the FinTech industry. As a leading player in the financial services sector, we're committed to delivering innovative solutions that drive customer success and satisfaction. If you're a motivated and results-driven professional looking to power your possible, we want to hear from you.About the Role
We're seeking an experienced Customer Success Manager - FinTech to join our team at blithequark. As a key member of our customer success organization, you'll be responsible for ensuring operational excellence, handling post-sales implementation program management, and collaborating with customers in the FinTech vertical to ensure they're realizing expected value from our solutions. Your primary goal will be to drive customer advocacy, resolve customer issues, and maintain customer health, while fostering positive business relationships and promoting value through the customer experience.Key Responsibilities:
- Ensure operational excellence via the handling of post-sales implementation program management as well as ongoing account support
- Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization
- Monitor and maintain customer health
- Partner with Relationship Managers in preparing quarterly business reviews
- Drive customer advocacy within blithequark
- Coordinate internal COE teams to benefit of customers
- Provide clients transparency on status of issues/requests
- Assist with resolution of customer support issues
What Experience You Need:
To succeed in this role, you'll need:- Bachelor's degree in a related discipline or equivalent experience
- 5-7 years of experience in B2B customer success, account management, or other client-facing role
- Knowledge of customer success processes and best practices
- Experience promoting value through the customer experience
- Experience working with complex, multi-divisional, multi-geographical customers
- Experience working with cross-functional teams
What Could Set You Apart:
While a strong background in customer success and account management is essential, we're looking for candidates who can bring additional skills and experience to the table. If you have:- Prior experience working with or at FinTech companies
- Ability to create structure in ambiguous situations and design effective processes and creatively solve problems
- Exceptional ability to communicate and foster positive business relationships
- Ability to establish milestones and keep all team members on task; strong project management skills
- Self-driven and proactive
- Bias for action