Experienced Annuities Customer Support Specialist – US Remote Opportunity

Are you passionate about delivering exceptional customer experiences and navigating complex insurance products? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join our team at blithequark as an Experienced Annuities Customer Support Specialist. As a key member of our customer support team, you will play a vital role in ensuring that our clients receive the highest level of service and support in the annuities industry.

About blithequark

At blithequark, we are committed to providing innovative solutions and exceptional customer experiences in the insurance and annuities fields. Our team of experts is dedicated to helping individuals and families achieve their financial goals through our comprehensive range of products and services. As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and collaborative team.

Job Summary

As an Experienced Annuities Customer Support Specialist, you will be responsible for providing elite customer service experiences to our clients, while also ensuring the accurate and timely execution of new business applications. You will work closely with agents, internal wholesalers, and other departments to resolve pending cases and drive process improvements that positively impact the customer's experience. Your attention to detail, excellent communication skills, and ability to navigate complex insurance products will be essential in this role.

Key Responsibilities

* Follows procedures to process new business application transactions accurately and efficiently

• Corresponds with agents, internal wholesalers, and other departments regarding pending cases
• Responsible for the accurate handling and timely execution of New Business Applications
• Provides an elite customer service experience to clients, ensuring their needs are met and exceeded
• Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer's experience
• Ensures transactions are processed on our administrative systems accurately and in a time frame considered suitable by SEC and blithequark guidelines
• Reports any potential fraudulent, money laundering, or unethical requests that have been reviewed
• Performs other related duties as assigned or required

Mandatory Requirements

* High school diploma

• Minimum 2 years of customer service experience in the insurance and annuities fields
• Working experience of insurance products, applicable policies, procedures, and guidelines
• Excellent communication skills
• Excellent grammar and writing skills

Preferred Qualifications

* Annuities experience is highly preferred

• MS Excel experience

Work Environment

* This position is fully remote within the United States only

• Schedule is Monday through Friday, 8:00am - 5:00pm; Central Time Zone is preferred
• All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future

Compensation and Benefits

* A reasonable estimate of the current compensation range for this position is $31,800 - $52,000

• Full-time hires are eligible to participate in the blithequark benefit program, which includes health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, and paid time off

Career Growth Opportunities and Learning Benefits

* As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and collaborative team

• Opportunities for career growth and professional development, including training and mentorship programs
• Access to a comprehensive range of benefits and perks, including health and wellness programs, employee recognition and rewards, and more

Work Environment and Company Culture

* blithequark is committed to fostering an inclusive environment where everyone can thrive

• Our team is dedicated to providing exceptional customer experiences and innovative solutions in the insurance and annuities fields
• We prioritize in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances

How to Apply

If you are passionate about delivering exceptional customer experiences and navigating complex insurance products, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. Apply for this job