Experienced Customer Success Manager – AI-Powered Personalization and Recommendation Platform

Are you a seasoned customer success professional with a passion for AI-powered personalization and recommendation platforms? Do you thrive in a fast-paced, dynamic environment where you can build deep relationships with customers and drive business growth? If so, we invite you to join the team at blithequark, a leading innovator in the AI space, as our Customer Success Manager.

About blithequark

blithequark is the smartest platform powering perceptive recommendations that drive online discovery and engagement. Founded and led by world-renowned AI pioneers and powered by the latest advances in deep learning, blithequark instantly delivers precise, session-based recommendations that don’t infringe on or jeopardize customer privacy. Our team is currently based in San Francisco, Toronto, Paris, with more offices to come! We built the company out of Stanford's AI research labs, and already have a great bench of customers using our platform. Recommendations have the opportunity to disrupt online experiences like search did for the internet, and we’d love the opportunity to talk to you about being a key part of building our future.

What You Will Do

As our Customer Success Manager, you will be responsible for building deep, trusted relationships with key contacts and executives at our customer's companies. You will review ongoing customer campaigns and provide strategic guidance to customers, ensuring they achieve their goals and objectives. You will also be responsible for successfully onboarding and deploying new customers by working closely with the engineering team. Some of your key responsibilities will include:

• Building deep, trusted relationships with key contacts and executives at our customer's companies
• Reviewing ongoing customer campaigns and providing strategic guidance to customers
• Successfully onboarding and deploying new customers by working closely with the engineering team
• Being a trusted advisor and subject matter expert on the blithequark product and best practices in personalization for our customers
• Working closely with sales, product, engineering, and marketing to ensure that our customer's needs are met
• Being responsible for the output of these relationships: KPIs impact, revenue, product enhancements, etc.
• Balancing a constant flow of short-term projects while looking ahead for “what’s next” for our customers
• Being the voice of the customers and providing customer feedback internally to stakeholders
• Identifying, selling, upselling, enabling, and managing opportunities with our customers

What You Should Have

To be successful in this role, you will need to have:

• At least 5 years of enterprise SAAS customer success experience
• A thoughtful and empathetic approach when dealing with customers and internal stakeholders
• An analytical mindset focused on uncovering opportunities for customers
• An understanding of the AI software landscape
• Ability to work with a diverse range of customers, who each have their own vision and measure of success
• Ability to manage projects, roadmaps, and onboarding with engineers and product teams
• Preferred: Experience working with international customers in a past role

US Benefits

As a valued member of our team, you will enjoy a comprehensive benefits package, including:

• 75% coverage on Medical, Dental, and Vision insurance
• 100% coverage on Basic Life
• Employer-matched 401(k)
• 20-day PTO
• 9-days of paid holiday
• Company shutdown from 12/24 - 01/01
• Professional education opportunities

Our Culture and Values

The blithequark team prides itself on our team culture and values. Our differences are valued, and our authenticity is celebrated. We are committed to nurturing an environment of mutual respect where equal employment opportunities are available to all.

Why Join blithequark?

At blithequark, we offer a unique opportunity to be part of a fast-growing company that is revolutionizing the AI space. As a Customer Success Manager, you will have the chance to build deep relationships with customers, drive business growth, and be part of a dynamic team that is passionate about innovation and excellence. If you are a motivated and experienced customer success professional who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Apply for this job