Experienced Customer Onboarding Manager | APJ - Drive Customer Success and Growth at blithequark

About blithequark

blithequark is a global communications platform powered by Language AI, on a mission to break down language barriers and transform the way individuals and businesses communicate. Our human-sounding translations and intelligent writing suggestions are designed with enterprise security in mind, empowering over 100,000 businesses to reach new markets, improve productivity, and make a real-life impact. With a dynamic team and a fast-moving AI space, blithequark is the perfect destination for talented individuals looking to build their career and make a difference.

What sets us apart

At blithequark, we pride ourselves on our blend of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to thrive. Our products have helped countless people worldwide, and our shared mission to improve communication for individuals and businesses brings cultures closer together. Join a team dedicated to innovation and employee well-being, and discover what our teams have to say about life at blithequark on LinkedIn, Instagram, and our Blog.

Job Description

We are seeking an experienced Customer Onboarding Manager to join our APJ team at blithequark. As a key player in our high-profile, solutions-oriented team, you will be responsible for getting customers live with our products and services, for both new and existing clients. You will ensure that customers are quickly able to realise the benefits of our products by leading them through a tailored implementation plan, managing complex projects, facilitating strategic customer conversations, and collaborating cross-functionally to set up customers for success.

Responsibilities

• Own the onboarding and implementation process for individual customers, setting them up for a successful long-term partnership
• Understand how these companies leverage different translation methods/tools and how our technology works cohesively with their tech stack
• Serve as the customer’s project manager during the onboarding process, working closely with key and/or executive-level stakeholders across the organisation
• Teach and empower new customers how to get the most value out of the blithequark platform
• Troubleshoot challenges that customers experience as they get the system set up
• Project manage new use cases for existing customers (new departments, markets, and/or platform integrations)
• Interface with internal blithequark teams, including Support, Engineering, and Product Management, in order to effectively integrate your customer with our software
• Keep projects on track: escalate issues that are blocking a successful launch; rally either your customer or internally at blithequark in order to deliver on time
• Become a subject matter expert on blithequark’s product capabilities and implementation process, and provide input into the implementation process for new product launches

Qualities we look for

• 3+ years of work experience, with at least one year in client-facing software implementation or account management at a SaaS company
• Proven success project managing implementations on time and within scope
• Ability to learn technical concepts quickly and communicate to both technical and non-technical stakeholders
• Excellent written and oral communication, as well as presentation skills
• Demonstrated ability to resolve issues and maintain strong customer relationships
• This job requires fluency in Japanese and a working proficiency in English
• Solutions-oriented mindset

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in the importance of continuous learning and growth. As a Customer Onboarding Manager, you will have the opportunity to develop your skills and expertise in a fast-paced and dynamic environment. You will work closely with our internal teams, including Support, Engineering, and Product Management, to ensure that our customers receive the best possible experience. Our company culture is built on innovation, collaboration, and employee well-being, and we offer a range of benefits and perks to support your career growth and personal development.

Work Environment and Company Culture

Our office is located in a vibrant and dynamic area, with easy access to public transportation and amenities. We offer a range of benefits and perks, including flexible working hours, remote work options, and a comprehensive health insurance plan. Our company culture is built on innovation, collaboration, and employee well-being, and we encourage our employees to take ownership of their work and contribute to our mission to break down language barriers.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including a comprehensive health insurance plan, flexible working hours, and a range of perks and benefits to support your career growth and personal development. Our company culture is built on innovation, collaboration, and employee well-being, and we encourage our employees to take ownership of their work and contribute to our mission to break down language barriers.

How to Apply

If you are a motivated and experienced professional looking to join a dynamic team and make a difference, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you!

Join us at blithequark and be part of a team that is changing the way individuals and businesses communicate. Apply now and take the first step towards a rewarding and challenging career in the fast-paced and dynamic world of Language AI.