Experienced Large Enterprise Customer Success Manager – Driving Business Growth and Customer Loyalty at blithequark
Are you a seasoned professional with a passion for driving business growth and customer loyalty? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark as an Experienced Large Enterprise Customer Success Manager. In this role, you will be responsible for owning and managing the success of a portfolio of enterprise-level customers, developing individual success plans, and consulting with customers on their internal learning and development strategy.
About blithequark
blithequark is an AI-powered reskilling platform built to help people and teams grow. Our mission is simple: to transform lives through learning. With over 80 million learners and 17,000 businesses already learning with us, we are committed to providing a personalized, practical, and real-world impact learning experience. If you're excited by change, energized by learning, and ready to have a real impact, you'll feel right at home.
Key Responsibilities
As an Experienced Large Enterprise Customer Success Manager, you will be responsible for:
- Proactively owning and managing the success of a portfolio of enterprise-level customers
- Developing individual success plans for each customer to ensure Udemy Business adoption, expansion, and loyalty
- Consulting with customers on their internal learning and development strategy and challenging leaders to drive change across their organization
- Creating and implementing internal promotion programs within customer organizations to generate awareness and drive usage of Udemy Business
- Building and maintaining trusted advisor relationships at the executive level
- Partnering with Sales and Renewals Management to develop an account strategy for each Enterprise customer to hit retention and upsell targets
- Onboarding and training new customers, partnering with Implementation Engineers to ensure successful project management and ongoing support of custom features and API integrations
- Creating a customer feedback loop with product management to surface customer requests and help translate customer feedback into product requirements
What You'll Have
While this work is based more on the skills a person has than what they have done, we think a typical profile could include the following:
- 5-8 years of B2B SaaS customer success, account management, consulting, and/or sales experience working with large, enterprise-level accounts
- Experience developing strategies to increase adoption of technology solutions
- Basic understanding of concepts related to customer integrations (e.g., Single Sign-On, APIs, feature customization, etc.)
- Superior project and time management skills; excellent attention to detail
- Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes
- Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together
- Ability to travel throughout Asia
- Preference for Mandarin or Bahasa speaking candidates
Why Work Here?
* You'll Grow Here: Learning is part of the job. You'll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve.
- AI is Real Here: We use it in the way we learn and the way we work. You'll have the space and tools to experiment, apply, and get better at using AI in practical ways.
- You'll Own Your Work: We trust people to lead, make decisions, and follow through. You don't need to wait for permission or layers of approval to have an impact.
- You'll Build with Others: We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.
- You'll See Your Impact: What you build helps people grow their skills, change their careers, or find a path forward. You've got the experience, why not use it to help others gain theirs?
Our Benefits Start with U
Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our US Benefits, Ireland Benefits, and Turkiye Benefits pages to get an understanding of some of the benefits we offer.
Diversity and Inclusion
At blithequark, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.
Information Regarding Data Privacy
Information regarding data privacy is available within the blithequark Careers Privacy Notice.
Apply Now
If you're ready to take on a new challenge and join a team that is passionate about transforming lives through learning, apply now to become an Experienced Large Enterprise Customer Success Manager at blithequark. Apply for this job