CPC Processor Customer Support & Operations Specialist – Remote Call Center

Are you a customer-focused individual with exceptional communication skills and a passion for delivering top-notch support? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we invite you to join blithequark's dynamic team as a CPC Processor Customer Support & Operations Specialist in our Remote Call Center.

About blithequark

At blithequark, we're revolutionizing the healthcare industry by empowering data-driven decisions. As a leader in health data exchange, our platform connects the largest, most diverse health data network in the U.S., making data secure, accessible, and usable to inform better health decisions. Our team is comprised of innovators, problem-solvers, and change-makers who share a common vision: to transform healthcare with technology-forward solutions.

Join Our Mission

By joining blithequark today, you'll become part of a high-performing, values-driven team that's tackling some of healthcare's most complex problems. Our diverse team of professionals brings a wealth of experience and perspectives to the table, and we're committed to fostering a culture of inclusivity, collaboration, and growth.

About the Role

As a CPC Processor Customer Support & Operations Specialist, you'll play a critical role in delivering exceptional support to patients, insurance companies, and attorneys. Your primary responsibilities will include:

• Processing medical record requests by taking calls from patients, insurance companies, and attorneys to provide medical record status
• Documenting information in multiple platforms using two computer monitors
• Proficiently navigating Microsoft Office (including Word and Excel)
• Working in a high-volume production environment with a focus on efficiency and accuracy

What We Offer

* Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor

• Company equipment, including a computer, monitor, virtual phone, and other necessary tools
• Full benefits package, including PTO, Health, Vision, and Dental Insurance, 401k Savings Plan, and tuition Assistance
• Opportunities for career growth and professional development in a dynamic and supportive environment

Essential Qualifications

* High school diploma or equivalent required; associate's or bachelor's degree preferred

• 1-2 years of experience in a customer-facing role, preferably in a call center or healthcare setting
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
• Proficiency in Microsoft Office (including Word and Excel)
• Ability to work in a high-volume production environment with a focus on efficiency and accuracy

Preferred Qualifications

* Experience working in a healthcare setting or with medical records

• Familiarity with electronic health records (EHRs) or other healthcare software
• Certification in customer service or a related field (e.g., Certified Customer Service Representative (CCSR))
• Bilingual or multilingual skills (English and another language)

Skills and Competencies

* Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders

• Strong problem-solving and analytical skills, with the ability to navigate complex situations
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Proficiency in Microsoft Office (including Word and Excel) and other software applications
• Strong attention to detail and accuracy, with a focus on delivering high-quality results

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our team members grow and develop their careers. As a CPC Processor Customer Support & Operations Specialist, you'll have access to:

• Comprehensive training programs and job shadowing opportunities
• Regular feedback and coaching from experienced mentors
• Opportunities for professional development and career advancement
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

Our Remote Call Center is a fast-paced and dynamic environment where no two calls are ever the same. As a CPC Processor Customer Support & Operations Specialist, you'll work closely with a team of experienced professionals who share a passion for delivering exceptional support. Our company culture is built on values of inclusivity, collaboration, and growth, and we're committed to fostering a work environment that's supportive, flexible, and fun.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Estimated base pay range per hour: $15-$18.32 USD
• Comprehensive benefits package, including PTO, Health, Vision, and Dental Insurance, 401k Savings Plan, and tuition Assistance
• Opportunities for career growth and professional development in a dynamic and supportive environment
• Company equipment, including a computer, monitor, virtual phone, and other necessary tools

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!

Equal Employment Opportunity

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, supportive, and free from discrimination. If you require accommodations during the application or hiring process, please don't hesitate to contact us.

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Apply Now

Ready to join our dynamic team and make a difference in the healthcare industry? Apply now to become a CPC Processor Customer Support & Operations Specialist at blithequark! Apply for this job