Experienced Customer Service Representative - Physician Billing and Insurance Support
Are you a customer service professional with a passion for delivering exceptional patient experiences? Do you have a strong background in medical billing and insurance support? If so, we invite you to join the team at blithequark as an Experienced Customer Service Representative - Physician Billing and Insurance Support. As a key member of our remote customer service team, you will play a vital role in providing top-notch support to patients and clients, ensuring seamless communication and resolution of billing inquiries.
About blithequark
At blithequark, we are dedicated to revolutionizing the healthcare industry by providing innovative solutions that enhance the patient experience, improve quality, and reduce costs. With over 30 years of expertise in healthcare, we have established a reputation for excellence in financial and clinical performance, serving over 135 local regions nationwide. Our team is passionate about delivering exceptional service and support to our clients and patients, and we are seeking like-minded individuals to join our mission.
Job Summary
As an Experienced Customer Service Representative - Physician Billing and Insurance Support, you will be responsible for providing exceptional customer service to patients and clients, resolving billing inquiries, and ensuring compliance with HIPAA guidelines. This is a remote position that requires a strong skillset in customer service, medical billing, and insurance support. If you have a passion for delivering exceptional patient experiences and a strong background in medical billing and insurance support, we encourage you to apply.
Essential Duties and Responsibilities
* Handle a large call volume while ensuring quality customer service and patient satisfaction
- Follow-up on all issues not resolved during conversation with patient/guarantor
- Ability to complete other related customer service duties as assigned
- Answer patient calls within the guidelines of call center metric objectives
- Ensure appropriate HIPAA compliance guidelines
- Adhere to work schedule and follow call center phone procedures
- Maintain professionalism and confidentiality
Knowledge, Skills, Abilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High School degree or equivalent required
- At least 1 year experience in a medical customer service role preferred
- Previous experience in a call center environment preferred
- Proficiency in Microsoft Outlook, Excel, and Word required
- Previous experience with medical billing systems required; GE Centricity or EPIC experience a plus
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to work in sitting position, use computer, and answer telephone
- Ability to travel
- Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Office Work Environment
- Hospital Work Environment
Travel
* No travel required
Compensation and Benefits
* Pay: $13.40-$20.00 per hour
- Signing bonus of $xxxx for qualified new hires, subject to employment status
- Conifer observed holidays receive time and a half
- Benefits:
+ Medical, dental, vision, disability, and life insurance + Paid time off (vacation & sick leave) - min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked + 401k with up to 6% employer match + 10 paid holidays per year + Health savings accounts, healthcare & dependent flexible spending accounts + Employee Assistance program, Employee discount program + Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance
Why Join blithequark?
At blithequark, we offer a competitive benefits package, leadership opportunities, and a dynamic work environment that fosters growth and development. Our team is passionate about delivering exceptional service and support to our clients and patients, and we are seeking like-minded individuals to join our mission. If you have a passion for delivering exceptional patient experiences and a strong background in medical billing and insurance support, we encourage you to apply.
How to Apply
If you are a motivated and customer-focused individual with a strong background in medical billing and insurance support, we invite you to submit your application today. Please visit our website to learn more about this opportunity and to apply. Apply To This Job
Equal Employment Opportunity
blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. Apply for this job