Experienced Fiber Customer Support Analyst – Remote Opportunity with blithequark
Are you passionate about delivering exceptional customer service and technical support in a fast-paced environment? Do you thrive in a remote setting and enjoy helping customers connect to the digital world? If so, we invite you to join blithequark as an Experienced Fiber Customer Support Analyst. This exciting remote opportunity offers a competitive salary, comprehensive benefits, and a chance to be part of a dynamic team that powers and empowers how people live, work, and play.
About blithequark
At blithequark, we're a community of innovators, creatives, and problem-solvers who share a passion for driving impact and making a difference in the world. We believe that diversity makes us stronger and that everyone deserves to feel valued, connected, and empowered to reach their potential. Our collaborative and inclusive environment encourages authenticity and fosters a sense of belonging. We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.
What You'll Be Doing
As an Experienced Fiber Customer Support Analyst, you'll be part of a tech support team that helps our Fios customers with their voice, data, and video services. You'll troubleshoot issues in hardware, software, applications, networks, or devices and answer customer technical questions. Your responsibilities will include:
- Answering incoming calls from customers with order inquiry and/or trouble reports
- Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
What We're Looking For
To succeed in this role, you'll need a dedication to customer service excellence with amazing communication skills and a positive, professional attitude. You'll thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. While a related Associate Degree or 2+ years of relevant experience is preferred, we're open to candidates with a strong passion for customer service and technical support.
Even Better If You Have
* A related Associate Degree or 2+ years of relevant experience
- Technical support call center experience
What We Offer
As an Experienced Fiber Customer Support Analyst at blithequark, you'll enjoy a competitive salary, comprehensive benefits, and a chance to grow and develop your skills. Our benefits package includes:
- Health and wellness benefits
- 401(k) Savings Plan
- Stock incentive programs
- Paid time off
- Adoption assistance and tuition assistance
- Award-winning total rewards package
Work Environment and Culture
In this remote role, you'll work from home with occasional in-person trainings and meetings. Our collaborative and inclusive environment encourages authenticity and fosters a sense of belonging. We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.
Compensation and Perks
The compensation range for this position is between $632.00 and $1,770.50 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
How to Apply
If you're ready for this challenge, apply now and let's discuss how you can become a vital part of our success story. We're excited to hear from you and look forward to reviewing your application. Apply To This Job
Take the Next Step
Join blithequark as an Experienced Fiber Customer Support Analyst and take the next step in your career. We're excited to welcome you to our team and look forward to hearing from you soon. Apply for this job