Experienced Customer Service Representative - Home Medical Equipment

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a strong background in customer-facing roles, with a keen eye for detail and a knack for building strong relationships? If so, we want to hear from you! blithequark is seeking an experienced Customer Service Representative to join our team at Aspirus at Home in Wausau, WI.

About blithequark

blithequark is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin, and the Upper Peninsula of Michigan. With a rich history of providing compassionate care and promoting health, blithequark operates 19 hospitals and 130 outpatient locations, employing nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. Our mission is to heal people, promote health, and strengthen communities, and we're committed to making a positive impact on the lives of those we serve.

About the Role

As a Customer Service Representative at blithequark, you will play a critical role in delivering exceptional customer service to our patients and families. You will be responsible for responding to call inquiries, promoting our organization's products and services, and making outbound calls to ensure that our patients receive the highest level of care and support. You will work closely with our team to maintain proficiency in phone systems, software applications, programs, and events, as well as physician and service referrals provided by the call center.

Key Responsibilities

* Respond to call inquiries from patients and families, providing exceptional customer service and resolving issues in a timely and professional manner

• Promote blithequark's products and services, including home medical equipment and supplies, to patients and families
• Make outbound calls to patients and families to ensure that they receive the highest level of care and support
• Maintain proficiency in phone systems, software applications, programs, and events, as well as physician and service referrals provided by the call center
• Collaborate with the team to develop and implement effective customer service strategies and processes
• Provide excellent written and oral communication skills, with the ability to communicate effectively with patients, families, and healthcare professionals

Experience and Qualifications

* High School diploma or equivalent combination of education and experience

• Secondary education in a health-related field is desired
• Five years' experience in customer service, administrative, sales, or communication-related field in a fast-paced environment is required
• Clinical environment experience is desired
• Excellent written and oral communication skills are required
• Excellent organizational and prioritization skills are required
• Demonstrates good listening skills
• Service representatives must maintain confidentiality and exercise good judgment

Employee Benefits

* Full benefits package available for part- and full-time status

• PTO accrual from day one!
• Generous retirement plan with match available
• Wellness program for employees and their families

Work Environment and Company Culture

* As a Customer Service Representative at blithequark, you will work in a fast-paced, dynamic environment with a team of dedicated professionals who are passionate about delivering exceptional customer service.

• You will have the opportunity to work with a variety of patients and families, each with their own unique needs and challenges.
• blithequark is committed to creating a positive and inclusive work environment, where employees feel valued, respected, and supported.
• We offer a range of benefits and perks, including full benefits package, PTO accrual, generous retirement plan, and wellness program.

Career Growth Opportunities and Learning Benefits

* As a Customer Service Representative at blithequark, you will have the opportunity to develop your skills and knowledge in customer service, sales, and communication.

• You will work closely with our team to develop and implement effective customer service strategies and processes.
• blithequark offers a range of training and development opportunities, including on-the-job training, workshops, and conferences.
• You will have the opportunity to work with a variety of patients and families, each with their own unique needs and challenges.

Compensation and Perks

* Competitive salary and benefits package

• PTO accrual from day one!
• Generous retirement plan with match available
• Wellness program for employees and their families
• Opportunities for career growth and advancement

How to Apply

If you are passionate about delivering exceptional customer service and making a positive impact on people's lives, we want to hear from you! Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment, where employees feel valued, respected, and supported. Apply for this job