Experienced Engagement Specialist - Sales / Customer Service Representative (Remote) at blithequark
Are you a highly motivated and empathetic individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment and enjoy building strong relationships with clients? If so, we invite you to join blithequark as an Engagement Specialist - Sales / Customer Service Representative (Remote) in the USA.
About blithequark
blithequark is a global leader in human resources, empowering professionals and organizations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources. With a team of over 12,000 professionals across 60+ countries and more than 50 years of experience, blithequark is committed to creating a beautiful working world. As part of the Adecco Group, we bring together global excellence, local knowledge, and centralized coordination for thousands of companies and millions of people worldwide.
Job Summary
As an Engagement Specialist - Sales / Customer Service Representative (Remote) at blithequark, you will be the first point of contact for our clients, providing exceptional customer service and support to help them navigate their career transition journey. You will be responsible for educating individuals about blithequark's career transition services, connecting them to resources based on their needs, and ensuring that they feel supported and valued throughout the process.
Key Accountabilities
* Demonstrate knowledge of all blithequark programs, features, and benefits during phone calls
- Provide professional and timely follow-up to all client and individual inquiries
- Manage individual expectations by clearly communicating next steps and timing
- Meet and/or exceed established engagement KPI metrics
- Adhere to established outreach protocols
- Accurately and properly document engagement efforts in ORBIT
- Responding efficiently and accurately to calls, emails, and SMS explaining possible solutions and ensuring that clients feel supported and valued
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients as needed
- Utilizing software, databases, scripts, and tools appropriately
- Taking part in training and other learning opportunities to expand knowledge of company and position
- Adhering to all company policies and procedures
Requirements
* High school diploma or equivalent
- Prior sales and customer service experience
- Professional and articulate voice
- Excels working in a fast-paced environment with evolving business needs
- Able to work a set Monday-Friday schedule
- Home office that is noise and distraction-free
- Computer with USB headset
- Internet with a wired Ethernet connection to PC/Laptop
- LinkedIn Profile
What We Offer
* Growth opportunities within a human resources global leader
- We prioritize learning to stay agile in an increasingly competitive business environment
- We foster an open-minded environment where people spark new ideas and explore alternatives
Compensation
* $22.00 per hour
Work Environment and Culture
At blithequark, we believe in creating a beautiful working world where our employees feel valued, supported, and empowered to achieve their best. Our remote work environment allows for flexibility and work-life balance, while our company culture is built on a foundation of innovation, collaboration, and mutual respect.
Career Growth Opportunities and Learning Benefits
We are committed to investing in our employees' growth and development, providing opportunities for training, mentorship, and career advancement. Our learning and development programs are designed to help you expand your knowledge and skills, stay up-to-date with industry trends, and achieve your career goals.
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through the link below. Apply for this job We look forward to hearing from you and exploring how you can contribute to our mission of creating a beautiful working world. Apply for this job