Experienced Customer Service Representative – Beverage Delivery Space
Are you passionate about delivering exceptional customer experiences and making a real impact in the beverage delivery space? Do you thrive in fast-paced environments and enjoy working with a wide range of customers? If so, we have an exciting opportunity for you to join blithequark as a Customer Service Representative.
About blithequark
blithequark is a well-established national brand in the beverage delivery space, dedicated to providing top-notch customer service and innovative solutions to our clients. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our ranks.
Job Summary
As a Customer Service Representative at blithequark, you will be responsible for providing world-class customer service to our existing residential and commercial clients. You will be the primary point of contact for customers, handling a wide range of topics, including general inquiries, product and service inquiries, billing questions, and other concerns. You will also be responsible for achieving monthly sales and product education goals by making recommendations from our healthy hydration portfolio.
Responsibilities
* Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service and diagnosing customer needs and concerns
- Handle difficult customer calls in a courteous and professional manner
- Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
- Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities
- Display exceptional decision-making and problem-solving capabilities to take immediate action on all calls
- Achieve monthly sales/product education goals by making recommendations from our healthy hydration portfolio
- Use negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers support channels
- Primarily phone-based support
Qualifications
* High school diploma, GED, or equivalent work experience
- Minimum of 1-year previous customer service and/or call center experience
- Previous experience with live chat and/or customer retention is a plus but not required
- Ability to thrive in a fast-paced environment
- Ability to display business maturity at all times and work efficiently without on-site supervision
Technical Qualifications and Requirements
* The employee must have a space in his or her place of residence suitable for the installation of a Home Agent workstation
- Work environment must be free from distractions, including any background noise that impacts the customer experience
- The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information
- Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred
- Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). You may not use satellite internet providers
- Your computer must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection
Call Volume
* Typically 40-50 calls per day
What We Offer
* Competitive compensation package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and holidays
- Access to cutting-edge technology and tools
- Flexible scheduling and remote work options
How to Apply
If you're passionate about delivering exceptional customer experiences and making a real impact in the beverage delivery space, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
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