Experienced Customer Support Associate - Work from Home - Overland Park, KS

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Customer Support Associate to join our team of talented professionals working from the comfort of their own homes. As a key member of our customer contact center, you will play a vital role in providing top-notch support to our clients' customers, helping them navigate their programs, products, and services.

About blithequark

blithequark is a leading innovator in the customer contact center space, dedicated to providing a fun, laid-back environment that fosters personal and professional growth. Our team is passionate about delivering exceptional customer experiences, and we're committed to helping our employees advance their careers. If you're looking for a company that values its employees and offers opportunities for growth and development, then blithequark is the perfect fit for you.

Position Description

As a Customer Support Associate, you will be responsible for qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls. This may include appointment scheduling, insurance lead qualification, patient recruitment, and medical appointment setting. You will work with some of the best and most recognized companies in their industries, so professionalism and excellent communication skills are a must!

Key Responsibilities:

* Qualify callers for programs, products, or services offered by our clients

• Conduct outbound and inbound calls to schedule appointments, qualify leads, and recruit patients
• Provide exceptional customer service, resolving issues and answering questions in a timely and professional manner
• Meet or exceed performance metrics, including call volume, quality, and customer satisfaction
• Collaborate with colleagues to achieve team goals and objectives
• Participate in ongoing training and development to improve skills and knowledge

Requirements:

* High School Diploma or GED required

• Great verbal and written communication skills
• Working knowledge of Windows-based operating systems, including Google Chrome
• Ability to demonstrate product knowledge once nesting period is complete
• Ability to adapt in a fast-changing environment
• Own a computer at home that meets the following minimum workstation requirements:

+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better) + Operating System: Windows 10 (32-bit / 64-bit) or higher + RAM: 8GB or more

• Webcam
• High-speed internet access with download speed of at least 100 and upload speed of at least 10
• Must have a desk/workstation in a quiet workspace
• Must be able to attend a full 2-week mandatory virtual training Monday-Friday, 9am-5pm EST (8am-4pm CST)

Benefits:

* Remote work

• Remote training
• For full-time employees only:

+ Medical, dental, vision, STD, LTD, life, and AD&D after 90-day probationary period if elected + 401(k) after 90-day probationary period if elected + PTO after 6 months of employment

What We Offer:

* Competitive hourly rate of $10.00 per hour ($7.25 per hour during training)

• Opportunities for career growth and advancement
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Ongoing training and development to improve skills and knowledge

How to Apply:

If you're a motivated and customer-focused individual looking for a new challenge, please submit your application online. We're excited to hear from you and learn more about your qualifications and experience.

Equal Opportunity Employer:

blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Apply Now:

Don't miss this opportunity to join our team of talented professionals and contribute to delivering exceptional customer experiences. Apply now and take the first step towards a rewarding career with blithequark! Apply for this job