Experienced Customer Experience Assistant, Sales – Luxury Jewelry and Exceptional Client Service Expert
Welcome to blithequark
At blithequark, we are passionate about creating a more sustainable, transparent, and compassionate jewelry industry. Our mission is to cultivate a community that values quality, conscience, and exceptional customer experience. As one of the fastest-growing luxury jewelry companies, we are seeking a talented and driven Customer Experience Assistant, Sales to join our team in Manhattan, NY. If you are a customer-centric individual with a passion for luxury products and a drive to exceed sales targets, we want to hear from you.
Job Overview
Key Responsibilities
- Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options.
- Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality.
- Guide customers to purchase, creating memorable and personalized experiences for each customer.
- Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
- Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product.
- Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.
- Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
- Call customers to confirm showroom appointments and answer any pre-appointment questions.
- Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
- Use our ERP system to manage your tasks and communicate cross-functionally.
- Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Showroom Coordination & Maintenance
- Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
- Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed.
- Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization.
- Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
- Open and/or close the showroom and waiting area.
Essential Qualifications
- A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
- A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
- It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.
- Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
- Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!
Preferred Qualifications
- A bachelor’s degree or equivalent preferred
- Experience with an ERP or CRM system
- A passion for socially and environmentally responsible organizations and products
What We Offer
- Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth.
- Set Schedule. We offer consistent weekly hours, and 2 consecutive days off.
- Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry.
- Lifestyle Spending Account. At blithequark, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!
- Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
- Employee Discounts. As an employee at blithequark, you’ll receive a generous discount on our jewelry.
- Sales Incentive Programs. Quarterly bonuses for achieving sales targets.
- Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!
- Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
- Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions.
- 401k match. We know that saving for the future is important. That's why we offer a generous 401k match.
- Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year.
- Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.
- Disability and Life insurance. 100% employer-paid.
- Pre-Tax Commuter Benefits.