Experienced Inbound Customer Service Representative – Hybrid Model at blithequark
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark as an Inbound Customer Service Representative in our hybrid model. As a key member of our team, you will be the voice of blithequark, working in a hybrid model that allows you to work from home part of the week while also engaging with customers in the call center. This is an exciting opportunity to jumpstart your career with a global leader in communications and technology.
About blithequark
blithequark is a forward-thinking organization that is revolutionizing the way we communicate and interact with our customers. With a strong commitment to innovation and customer satisfaction, we are constantly pushing the boundaries of what is possible. Our team is passionate about delivering exceptional experiences, and we are seeking like-minded individuals to join us on this exciting journey.
Job Summary
As an Inbound Customer Service Representative, you will be the face of blithequark, working with customers to resolve their queries and concerns in a timely and effective manner. You will be responsible for addressing a broad range of customer service call types, including collections, retention, sales channel coordination, billing adjustments, and advanced technical support. You will utilize your creative problem-solving skills to address complex customer questions and concerns while navigating multiple tools and systems to update customer accounts and maintain records.
Responsibilities
* Address a broad range of customer service call types, including collections, retention, sales channel coordination, billing adjustments, and advanced technical support.
- Utilize creative problem-solving skills to address complex customer questions and concerns.
- Navigate between multiple tools and systems to update customer accounts and maintain records.
- Provide effective and timely resolutions for customers and deliver personalized recommendations for products and services.
- Instill confidence and loyalty in customers through thoughtful listening and knowledge of blithequark's products and services.
- Simplify the explanation of customer bills, rate plans, and features of blithequark's products and services.
- Engage Tier 3 support, third-party vendors, and suppliers as needed to address issues and provide customer resolution.
- Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
- Troubleshoot and resolve various customer-impacting issues such as voice and data across multiple networks.
- Get customers up and running with the latest products and services such as air cards and USB devices.
- Perform outbound calls and customer call-backs, Tier 2 ticket support, escalation investigations, and email follow-up.
Requirements
* Call center or customer service experience.
- Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours.
- Advanced typing/keyboarding skills.
- Ability to adapt in a dynamic, fast-paced environment and maintain a professional demeanor in stressful situations.
Nice-to-haves
* Experience with technical support or troubleshooting.
- Familiarity with blithequark products and services.
Benefits
* Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible blithequark mobility plans and accessories.
What We Offer
* A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
- A chance to work with a global leader in communications and technology
- A hybrid model that allows you to work from home part of the week
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online portal. We look forward to hearing from you!
Note:
This job posting is for a full-time hybrid position that requires you to work in the center 3-4 days a week and remotely from home 1-2 days a week, with a set schedule that includes breaks and lunches to ensure availability to answer customer calls and provide exceptional service. Apply for this job