Experienced Full Stack Customer Service Representative – Healthcare and Military Support

Are you passionate about serving those who serve? Do you have a knack for delivering exceptional customer service in a fast-paced environment? If so, we invite you to join blithequark's dynamic team as a Remote Customer Service Representative, supporting the nation's heroes through the TRICARE program. At blithequark, we're committed to empowering our military community with top-notch healthcare services. As a key member of our Contact Center team, you'll play a vital role in facilitating the health care needs of TRICARE beneficiaries and providers. With your passion for customer service and your ability to navigate complex healthcare inquiries, you'll be the go-to expert for resolving issues and providing resolutions over the phone, chat, email, or other written correspondence.

About blithequark

blithequark is a leading organization dedicated to serving our nation's heroes. We're proud to be part of a mission that makes a real difference in the lives of those who serve. Our team is comprised of dedicated professionals who share a common goal: to provide exceptional customer service and support to our military community. As a Remote Customer Service Representative, you'll be part of a dynamic team that's passionate about delivering results-driven solutions in a fast-paced environment.

Key Responsibilities

As a Remote Customer Service Representative, you'll be responsible for:

• Accurately and professionally answering healthcare inquiries and providing resolutions to TRICARE beneficiaries & providers over the phone, chat, email, or other written correspondence.
• Effectively and professionally answering customer inquiries by taking ownership of issues, utilizing sound judgment, and the tools at your disposal to resolve customer issues on the initial contact.
• Meeting department productivity and performance metrics, including consistent and regular attendance, adhering to published schedules, and prioritizing workload to answer incoming calls.
• Documenting customer interactions and cases in a customer relationship management (CRM) system.
• Participating in continuous training to become fully proficient in resolving all customer inquiries.
• Regular and consistent attendance.

Working Conditions

As a Remote Customer Service Representative, you'll work in a private and secure workspace with high-speed internet, wearing a headset, and engaging in extensive computer work with prolonged sitting, typing, and speaking on the phone. You'll be required to cover any work shift and work overtime, if needed.

Education & Experience

To be successful in this role, you'll need:

• A High School diploma or GED
• U.S. Citizenship
• The ability to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
• At least two years of professional work experience in a customer service environment
• Excellent verbal and writing skills
• Technology literacy and experience navigating multiple screens or web browsers at one time, with a proven ability to work independently in a remote work environment

Preferred Qualifications

While not required, we prefer candidates with:

• TRICARE customer service experience
• Contact center experience, including call center chat messaging
• Military connectedness

Competencies

To excel in this role, you'll need to possess:

• Technical Skills: Proficient data entry skills, ability to meet daily call and chat requirements
• Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment
• Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented
• Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions
• High Intensity Environment: Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow
• Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position
• Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach
• Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, Intranet, the Internet, and department software applications
• Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate
• Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation

Compensation & Benefits

As a Remote Customer Service Representative, you'll enjoy:

• Competitive hourly pay rates, varying by state, with a range of $18.25 to $22.00 per hour
• An extra health and wellness fringe benefit of $4.57 per hour
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• Flexible scheduling to accommodate your needs

How to Apply

If you're passionate about delivering exceptional customer service and supporting our nation's heroes, we invite you to apply today! Please submit your application through our website, and join our team of dedicated professionals who are making a real difference in the lives of those who serve. Apply Now! Apply for this job