Experienced Customer Support Representative – Phone and Ticket Support for Top-Tier Clients at blithequark

Are you a customer support expert looking for a new challenge? Do you enjoy working from home and have a flexible schedule? Look no further than blithequark, a global provider of managed digital engagement services. We're seeking experienced customer support representatives to join our network of talented Mods, who work with top-tier clients across the globe.

About blithequark

blithequark is a leading provider of managed digital engagement services, partnering with top brands and clients across the globe. Our team of experienced Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world's coolest brands. With a network of Mods available in 50+ languages in 70+ countries, we're your squad for the digital world.

Job Description

As a customer support representative at blithequark, you'll be working with top-tier clients, providing exceptional support to their customers. You'll be the GPS for customers to understand and optimize the best use of a client's product or services. Our Mods bring super skills, a positive attitude, and a great vibe to project work every day.

Key Responsibilities:

* Provide exceptional customer support to top-tier clients via phone and ticket support

• Assist and guide customers to the right answers, solving concerns and issues
• Work with a variety of clients, each with their unique products and services
• Collaborate with the team to ensure seamless support and resolution of customer issues
• Follow a written workflow and adapt to changing priorities and client needs
• Maintain a friendly tone and provide a positive experience for customers
• Willingness to adjust for feedback and help the team improve processes and procedures

Requirements:

* 1+ year of customer support experience in a similar role

• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Friendly tone and positive attitude
• Willingness to learn and take feedback
• Availability to work weekdays and weekends (5am-7pm PST)
• Dedicated laptop or desktop computer with Windows 10 or above
• Quality headset
• Quiet workspace to take calls
• Willingness to install MSQ security software and 2FA app on the phone

What We Offer:

* The potential to work with some of the coolest clients around the world, such as the NFL, Vimeo, and Topps

• Flexible self-scheduling
• Access to 'Hot Gigs' postings exclusive to the Mod Network
• Work from home
• Competitive hourly rate (discussed during the interview process)
• Paid orientation
• Opportunities for career growth and professional development

Work Environment and Culture:

* blithequark is a global company with a diverse team of Mods working from home

• We value flexibility, work-life balance, and employee well-being
• Our team is passionate about delivering exceptional customer support and experiences
• We're committed to creating a positive and inclusive work environment

Compensation and Benefits:

* Hourly rate: To be discussed in the interview phase

• Commitment: 90 days, 20 hours per week
• Language: English
• Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process.

How to Apply:

If you're a customer support expert looking for a new challenge, apply now to join our team of talented Mods at blithequark. Please note that a Chromebook is not sufficient for blithequark projects. We look forward to reviewing your application! Apply Job! Apply for this job