Experienced Customer Service Representative - 100% Remote Work Opportunity

Are you a customer service professional looking for a new challenge in a fully-remote work environment? Do you want to join a company that prioritizes employee growth and well-being, while making a positive impact on customers' lives? If so, we invite you to explore this exciting opportunity as a Customer Service Representative at blithequark.

About blithequark

blithequark is a leading provider of Education FinTech services, dedicated to helping students and alumni manage their student loan repayment and achieve their educational goals. Founded in 2011, our company has grown to offer a comprehensive suite of services, including Loan Servicing, Employer Student Loan Benefits, Student Loan Counseling, Student Enrollment Management, and Alumni Placement Verification Services. Our mission is to empower individuals to take control of their financial futures, and we're looking for talented customer service professionals to join our team.

Job Summary

As a Customer Service Representative at blithequark, you will be responsible for providing exceptional customer service to our clients and their students, alumni, and borrowers. You will handle inbound and outbound calls, emails, chats, and texts, ensuring timely and professional responses to all customer inquiries. Your primary duties will include:

• Handling a high volume of customer calls, emails, and chats in a fast-paced and deadline-driven environment
• Utilizing our CRM system to track customer interactions and resolve technical issues
• Providing clear and concise verbal and written communication to customers, including explanations of complex financial concepts
• Maintaining accurate records of customer interactions, including demographic and contact information
• Adhering to federal and state laws governing the industry, as well as client Statement of Work standards and company guidelines and policies
• Meeting Key Performance Indicators (KPIs) and monthly performance goals

What We're Looking For

To succeed in this role, you will need:

• A passion for delivering exceptional customer service and making a positive impact on customers' lives
• Excellent communication and interpersonal skills, with the ability to establish and maintain rapport with customers
• Attention to detail and ability to multitask in a fast-paced environment
• Self-motivation and a strong work ethic, with a willingness to learn and adapt to new situations
• Ability to operate and navigate various technical devices and systems, including our CRM system
• Strong problem-solving skills and ability to troubleshoot common computer issues

Why Join Our Team?

At blithequark, we prioritize employee growth and well-being, offering a range of benefits and opportunities for advancement. As a Customer Service Representative, you can expect:

• A competitive benefits package, including medical, dental, vision, and life insurance
• Opportunities for advancement and professional growth within our company
• Diverse experience working on various lines of business, including Loan Servicing, Employer Student Loan Benefits, Student Loan Counseling, Student Enrollment Management, and Alumni Placement Verification Services
• A fully-remote work environment, with the flexibility to work from home and maintain a healthy work-life balance
• Company-provided equipment and technology to support your success

Training and Development

As a new hire, you will participate in a comprehensive training program, which will cover the following topics:

• Company policies and procedures
• CRM system training
• Customer service best practices
• Financial literacy and industry knowledge
• Communication and interpersonal skills

Education and Qualifications

To be considered for this role, you must have:

• A high school diploma or equivalent
• 1 year of customer service experience, preferably in a call center or remote work environment
• Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues

Work Schedule

As a Customer Service Representative, you will be required to work a variety of shifts, including:

• Day shift: Monday - Friday, 8 am - 5 pm CST
• Evening shift: Monday - Friday, 5 pm - 12 am CST
• Weekends: As needed

How to Apply

If you're a motivated and customer-focused individual looking for a new challenge, we invite you to apply for this exciting opportunity. Please visit our website at [www.blithequark.com](http://www.blithequark.com) to learn more about our company and submit your application.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

E-Verify

blithequark participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please visit the E-Verify website at [www.e-verify.gov](http://www.e-verify.gov) to learn more about this program.

Benefits

As a Customer Service Representative at blithequark, you will be eligible for the following benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• FSA

We look forward to welcoming you to our team! Apply for this job