Customer Support Specialist - blithequark Team
Are you passionate about delivering exceptional customer experiences and resolving technical issues with ease? Do you have a flair for languages and a knack for problem-solving? If so, we invite you to join our dynamic team at blithequark as a Customer Support Specialist, where you'll play a vital role in supporting the needs of our esteemed client, blithequark.
About blithequark
blithequark is a leading global business outsourcing company, renowned for its innovative approach to customer service, finance, and other business processes. As a valued member of our team, you'll be employed by blithequark, but your primary focus will be on supporting the needs of blithequark's clients. Our company culture is built on the principles of teamwork, respect, and continuous learning, making us an ideal workplace for individuals who thrive in a dynamic and supportive environment.
Job Summary
As a Customer Support Specialist in our blithequark team, you'll be responsible for providing top-notch technical and non-technical assistance to blithequark's customers through various communication channels, including phone, email, and chat. Your primary goal will be to resolve customer inquiries efficiently and effectively, ensuring a positive experience for our clients.
Key Responsibilities
* Answer incoming calls, emails, and chats in Lithuanian and Russian, providing technical and non-technical assistance to blithequark's customers
- Develop and implement efficient solutions to customer inquiries, ensuring a high level of customer satisfaction
- Treat customers with respect, following blithequark's policies and procedures
- Collaborate with colleagues and managers to resolve complex customer issues and improve overall customer experience
- Participate in training and coaching sessions to enhance your skills and knowledge in customer service and technical support
Requirements
* Fluency in Lithuanian (C1) and a good command of Russian and English (B2)
- Previous experience in customer service, preferably in a call center environment (not mandatory, but a plus)
- Strong problem-solving skills and ability to work under pressure
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong analytical and technical skills, with a willingness to learn and develop new skills
What We Offer
* A full-time job with various shifts from Monday to Friday, between 09:00-19:00
- An hourly rate of 8.03€ to 8.56€ (during trial period and after)
- Performance-based bonuses
- A supportive team with fantastic colleagues and managers, as well as real opportunities to grow in your career
- A dynamic and inclusive work environment that values diversity and promotes equal opportunities for all employees
- A comprehensive training program to help you excel in your role and develop new skills
- A chance to work with a leading global business outsourcing company and contribute to the success of blithequark's clients
Career Growth Opportunities
At blithequark, we believe in investing in our employees' growth and development. As a Customer Support Specialist, you'll have the opportunity to:
- Develop your technical and soft skills through comprehensive training programs and coaching sessions
- Take on additional responsibilities and contribute to the success of our team
- Collaborate with colleagues and managers to resolve complex customer issues and improve overall customer experience
- Participate in performance-based bonuses and recognition programs
- Pursue career advancement opportunities within blithequark or other departments
Work Environment and Company Culture
Our company culture is built on the principles of teamwork, respect, and continuous learning. We're committed to creating a dynamic and inclusive work environment that values diversity and promotes equal opportunities for all employees. Our team is passionate about delivering exceptional customer experiences and resolving technical issues with ease. We're proud to be a part of blithequark's global community and contribute to the success of our clients.
Compensation, Perks, and Benefits
* Competitive hourly rate of 8.03€ to 8.56€ (during trial period and after)
- Performance-based bonuses
- Comprehensive training program to help you excel in your role and develop new skills
- A supportive team with fantastic colleagues and managers, as well as real opportunities to grow in your career
- A dynamic and inclusive work environment that values diversity and promotes equal opportunities for all employees
- A chance to work with a leading global business outsourcing company and contribute to the success of blithequark's clients
How to Apply
If you're passionate about delivering exceptional customer experiences and resolving technical issues with ease, we invite you to apply for the Customer Support Specialist position at blithequark. Please submit your application through our website, and our recruitment team will be in touch to guide you through the next steps.
Start Date:
As soon as possible during September, 2024
Location:
Work from home in Lithuania
Employment Type:
Permanent, with 3-month trial period
Working Hours:
Monday to Friday, various shifts between 09-19 (8.5 hours/shift) We're an equal opportunity employer, committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Apply Job! Apply for this job