Healthcare Customer Service Expert - Phone Intake Representative

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service in the healthcare industry? Do you thrive in fast-paced environments and enjoy working with diverse stakeholders? If so, we invite you to join our dynamic team at blithequark as a Healthcare Customer Service Expert - Phone Intake Representative.

About blithequark

At blithequark, we are dedicated to revolutionizing the healthcare industry by providing innovative solutions that empower patients, providers, and payers to achieve better health outcomes. Our mission is to deliver exceptional customer experiences, foster meaningful relationships, and drive business growth through our cutting-edge technology and expertise. As a leading provider of home healthcare services, we are committed to making a positive impact on the lives of our customers and the communities we serve.

Job Summary

As a Healthcare Customer Service Expert - Phone Intake Representative, you will be the first point of contact for patients and providers seeking home healthcare services. You will work in a remote high-volume call center environment, receiving and responding to approximately 60-65 incoming calls per day. Your primary responsibilities will include:

• Collecting clinical and demographic information from patients and providers
• Entering data into our CareCentrix portal
• Providing exceptional customer service, resolving issues, and addressing concerns in a timely and professional manner
• Meeting or exceeding individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
• Collaborating with cross-functional teams to ensure seamless communication and service delivery

Responsibilities

* Respond to approximately 60-65 incoming calls per day from patients, providers, and referral sources

• Collect and enter clinical and demographic information into our CareCentrix portal
• Provide exceptional customer service, resolving issues and addressing concerns in a timely and professional manner
• Meet or exceed individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
• Collaborate with cross-functional teams to ensure seamless communication and service delivery
• Comply with all company policies, including HIPAA/PHI
• Demonstrate excellent empathy and patience when dealing with difficult callers or complex requests
• Maintain a high level of accuracy and attention to detail in all interactions

Qualifications

* High School Diploma or GED

• Minimum 2 years of customer service experience in a call center environment
• Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
• Ability to navigate dual monitors and multiple applications
• Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
• Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
• Basic PC skills working with Microsoft Office, including Word and Excel Spreadsheets, Outlook, and Microsoft Teams

Internet Requirements

* Speeds: 2mb/10mb upload and 10mb/25mb download or higher

• High-speed Internet: Fiber or Cable connection required
• DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections
• While working, required to hardwire with an ethernet cable

What We Offer

* Starting pay for external hires is $17.50/hour + Monthly Incentive Bonus Opportunity

• Full range of benefits, including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
• Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
• Advancement Opportunities, professional skills training, and tuition reimbursement
• Walgreens Discount - receive up to 25% off eligible items
• Great culture with a sense of community

Career Growth Opportunities

At blithequark, we believe in investing in our employees' growth and development. We offer a range of opportunities for career advancement, including:

• Professional skills training and development programs
• Tuition reimbursement and education assistance
• Mentorship and coaching from experienced leaders
• Opportunities for advancement to leadership roles

Work Environment and Company Culture

Our remote call center environment is designed to promote collaboration, innovation, and productivity. We foster a culture of empathy, respect, and open communication, where every employee feels valued and supported. Our team members enjoy a range of benefits, including:

• Flexible work arrangements and remote work options
• Collaborative and dynamic work environment
• Opportunities for socialization and team-building activities
• Recognition and rewards for outstanding performance and contributions

How to Apply

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to welcoming you to our team at blithequark! Apply Now! Apply for this job