Experienced Virtual Customer Care Representative – Community Management and Customer Relations

Are you a customer-focused professional with a passion for delivering exceptional service and building strong relationships? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark, a leading homebuilder dedicated to making an impact and creating an extraordinary experience for our Homeowners, Communities, and Associates. At blithequark, we're committed to fostering a culture of opportunity and growth for our Associates, and we're seeking an experienced Virtual Customer Care Representative to join our team. As a key member of our community management team, you'll be responsible for managing and overseeing homes under warranty in assigned community(s), promoting positive working relationships with customers and trade partners, and ensuring seamless communication and coordination throughout the customer journey.

Your Responsibilities on the Team

As a Virtual Customer Care Representative, you'll be responsible for:

• Promoting, facilitating, and fostering positive working relationships with Lennar customers and trade partners
• Regularly exercising sound judgment and discretion when working with homeowners and trade partners
• Managing daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations
• Approving trade partner invoices upon satisfactory completion of the job, not to exceed $1,250
• Proactively remedying any trade partner scheduling, communication, or payment related issues
• Ability to understand manufacturer recommendations for use and application of their products
• Supervising and/or conducting pre-closing meetings, Demonstrations, Celebrations and 30 day post-close visits
• Reviewing and certifying the completion of each home within their community
• Managing, supervising and directing all aspects of customer relations for an assigned community
• Conducting field meetings with trade partners, construction staff and sales staff as needed
• Being an expert in the community and surrounding area, including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.
• Supervising, reviewing and resolving the condition of their community; this includes but is not limited to entry features, road and pond maintenance, common areas, model centers and signage

Requirements

To be successful in this role, you'll need:

• High School Diploma or equivalent required, or equivalent work experience
• Bachelor's degree in related field preferred
• Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
• Valid Driver's License with good driving record
• Valid auto insurance coverage
• Advanced knowledge of scheduling, budgeting and document management
• Ability to read and interpret blue prints
• Computer literacy and proficient in MS Office products (Word and Excel)
• Excellent follow-up, communication (written and verbal) and time management skills

Contacts

As a Virtual Customer Care Representative, you'll have daily interaction with various division personnel, outside agencies, business partners, consultants and homeowners.

Physical & Office/Site Presence Requirements

This role requires:

• Ability to work in excess of eight hours per day
• Ability to operate a motor vehicle
• Ability to climb stairs/ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds
• Ability to sit at a computer monitor for extended periods of time to complete paperwork, meet with building partners, and receive/return phone messages
• Ability to work in construction environment under all weather conditions
• Finger dexterity may be required to operate a computer keyboard and calculator

Life at blithequark

At blithequark, we're committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At blithequark, we believe in investing in our Associates, empowering them to thrive both personally and professionally.

Join the blithequark Team

If you're a motivated and customer-focused professional looking for a challenging and rewarding role, we invite you to apply for this exciting opportunity. Join our team and be part of a dynamic and growing organization that's committed to making an impact and creating an extraordinary experience for our Homeowners, Communities, and Associates.

Apply Now

To apply for this role, please visit our website at [insert link]. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Apply for this job