Experienced Full Stack Customer Support Executive – Strategic Accounts and Business Development
Are you a highly motivated and results-driven individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a leading global life sciences company that advances patient health and empowers clear, confident decisions through its diagnostics and drug development offerings. As a key member of our Genetics and Women's Health sales team, you will play a critical role in supporting strategic accounts, driving new sales, and leading business development initiatives. This is an exceptional opportunity to join a dynamic team that is shaping the future of healthcare and making a meaningful impact on people's lives.
About blithequark
blithequark is a recognized leader in the life sciences industry, with a reputation for innovation, excellence, and customer satisfaction. We are proud to be named one of Forbes's 2020 World's Best Employers and a 2021 Most Innovative Company by Fast Company magazine. Our commitment to diversity, equity, and inclusion has earned us a spot on the Human Rights Campaign's Best Places to Work for LGBTQ+ Equality list.
Job Summary
As a Full Stack Customer Support Executive – Strategic Accounts and Business Development, you will report to the National Sales Director, Strategic Accounts. Your primary responsibilities will include:
- Providing exceptional customer support to strategic accounts, including onboarding, maintenance, and cultivation of relationships
- Executing internal sales operations to establish new practices, including shipping requisitions, supplies, and kits; portal set-up and usage; and developing intervention/remediation plans as needed
- Utilizing comprehensive analysis to target low-volume clients and potential new clients via cold calling for new growth opportunities and generating leads for aligned Directors of Strategic Accounts
- Collaborating with Labcorp Division sales and operations teams to satisfy customer needs and support the growth of new opportunities
- Upselling current clients and providing training on new product lines to ensure a smooth submission of new product line orders
- Researching, contacting, and securing quality appointments per month in a defined group of target accounts for the Directors of Strategic Accounts that this role supports
Responsibilities
* Provide support to all assigned accounts, including but not limited to: + Running reports + Ordering kits + Monitoring TAT + Personalizing requisitions + Updating Salesforce, EMR, and portal requests (75% of job responsibilities)
- Execute all internal sales operations needed to establish a new practice, including:
+ Shipping requisitions, supplies, and kits + Portal set-up and usage (add users, resend invites, etc.) + Developing intervention/remediation plans as needed
- Portal build and training
- EMR vetting and interfacing (upon request of practice)
- Utilize comprehensive analysis to target selected low-volume clients and potential new clients via cold calling for new growth opportunities and generate leads for aligned Directors of Strategic Accounts
- Work collaboratively with Labcorp Division sales, operations on an as needed basis to satisfy customer needs and support the growth of new opportunities
- Upsell current clients and provide training on new product lines ensuring a smooth submission of new product line orders
- Research, contact, and secure 4-8 quality appointments per month in a defined group of target accounts for the Directors of Strategic Accounts that this role supports
Requirements
* Bachelor's degree, preferably in Business or Life Sciences
- Preferred 3+ years of Client Services, Account Management, or Sales Experience in Diagnostics segment
- Women's healthcare experience and relationships with IVF clinics, Gamete Donor banks, large OB consortiums, and hospital and health systems highly preferred
- Previous laboratory or diagnostics sales experience highly desired
- Excellent communication skills, both written and verbal
- Salesforce experience is preferred
Preferred Qualifications
* Experience working in a fast-paced, dynamic environment
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Proficiency in Microsoft Office and Salesforce
What We Offer
* Competitive salary range: $73,000 - $83,000
- Comprehensive benefits package, including:
+ Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
Accessibility
blithequark is committed to providing equal access to employment opportunities for individuals with disabilities. If you require accommodations during the application process, please contact us at [insert contact information].
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