Experienced Crisis Specialist – 988 Chat/Text Crisis Support for Mental Health and Suicide Prevention

At blithequark, we're dedicated to delivering care that changes people's lives. As a leading nonprofit behavioral health system, we're committed to providing rewarding opportunities for our employees to serve all ages in a variety of settings. Our organization is built on understanding, recognizing, and responding to those affected by trauma, strengthening resilience for our clients, staff, and community. We're seeking an experienced Crisis Specialist to join our dynamic team, working remotely in a 24/7/365 mental health crisis/suicide prevention focused environment. As a Crisis Specialist, you'll be handling incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988, providing brief clinical screenings, risk assessments, and appropriate service linkage for individuals experiencing emotional distress.

About the Role

This is a remote position, working a mid-shift schedule from 10am-6:30pm central on Thursday through Monday (off Tuesday and Wednesday). As a Crisis Specialist, you'll be the first point of contact for individuals in crisis, providing empathetic and non-judgmental support. You'll be responsible for conducting telephonic or chat clinical screenings and risk assessments, identifying appropriate community resources to meet individual needs, and conducting follow-up calls for individuals deemed moderate to high risk for suicide.

Key Responsibilities

* Provides telephonic or chat clinical screenings and risk assessments for individuals in crisis

• Answers crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources
• Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide
• Meets the ethical and clinical standards in compliance with all accreditation
• Actively participates in ongoing supervision, training, and team meetings
• Assists in administrative tasks as needed

Knowledge, Skills, and Abilities

* Effectively communicates via written, verbal, in-person, and virtual methods

• Demonstrates high-level customer service skills and professional etiquette
• Knowledge and competency in providing service linkage and referrals for programs, services, and other community resources
• Knowledge of suicide assessments
• Skill in providing crisis intervention

Qualifications

* Bachelor's degree in behavioral science, psychology, social work, or certified peer recovery specialist

• Six months to one year of related crisis experience

Work Environment and Culture

At blithequark, we're committed to creating a workplace that reflects the growing world around us, where everyone feels empowered, safe, and welcomed. Our organization is built on the values of Respect, Expertise, Integrity, and Empowerment, which guide every interaction. We strive to create an inclusive culture that encourages, supports, and celebrates the diverse voices and experiences of our employees.

Benefits and Perks

* Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Compensation

* Pay range: $19.10-$26.80

How to Apply

If you're passionate about making a difference in the lives of others and are committed to delivering care that changes people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about blithequark and our mission to provide exceptional care and support to our clients. Apply Now!

Equal Opportunity Employer

blithequark is an equal opportunity employer. Employment at blithequark is based solely on a person's merit and qualifications directly related to professional competence. blithequark does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

Disclaimer

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands. Apply for this job