Experienced Bilingual Customer Engagement Representative (Hybrid) – Powersports Loan Servicing

At blithequark, we're revolutionizing recreational purchases by delivering a seamless, end-to-end digital buying experience. We connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases – like powersports vehicles, RVs, and OPE – fast, easy, and accessible. Our mission is to inspire enthusiasts with our editorial brands, instantly prequalify consumers for financing online, route customers to dealerships for an easy closing, and support customers throughout their loan with superior loan servicing. As a remote-first company with 550+ employees and over 30 OEM and 4,000 dealer partners, we're committed to building a best-in-class servicing organization for our growing portfolio of powersports loans. We're seeking an experienced Bilingual Customer Engagement Representative to join our team in Irving, Texas, and play a vital role in delivering exceptional customer experiences.

About the Role:

As a Bilingual Customer Engagement Representative, you'll be the face of blithequark, interacting with customers through phone calls, online chat, and email. Your primary responsibility will be to handle customer inquiries, resolve issues, and provide exceptional service to our customers. You'll work closely with our team to ensure that customers receive the best possible experience, from initial contact to loan servicing.

Key Responsibilities:

* Handle an average of 80 inbound and outbound calls per day, responding to customer inquiries and resolving issues in a timely and professional manner

• Process phone payments and communicate with customers regarding their powersports loan
• Conduct outbound customer interview calls to gather information and resolve common customer concerns
• Communicate and resolve customer issues via online chat channel, providing timely and effective solutions
• Meet monthly productivity and quality goals, ensuring that customer satisfaction and service standards are met
• Comply with all federal and state-specific laws that regulate collections and servicing activities

Requirements:

* High School Diploma or GED required (some college coursework a plus) followed by preferably two years of Customer Service experience, ideally in auto finance or an installment loan portfolio

• Requires a minimum of 2 years related customer service experience in a fast-paced environment
• Working knowledge of Word and Excel
• Ability to master the use of web-based system of record (LoanPro) – Training Provided
• Strong communication skills both verbally and written, as roles are a combination of phone and communicating through chat
• Bi-Lingual English/Spanish a plus
• Excellent "people" skills and a strong customer service attitude, with the ability to demonstrate problem-solving ability
• Ability to work a flexible schedule, which may include some overtime, some nights, weekends, and holidays; Honest with a strong work ethic, unscheduled absences are rare, and always punctual

Benefits:

* Robust Health Care Plans (Medical, Dental & Vision)

• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match)
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Powersports Safety Benefit
• Gympass Wellness Benefit

Why Join blithequark?

At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this journey. As a Bilingual Customer Engagement Representative, you'll have the opportunity to:

• Work with a dynamic and growing company that's revolutionizing the recreational purchases industry
• Develop your skills and expertise in customer service, collections, and loan servicing
• Collaborate with a talented team of professionals who share your passion for delivering exceptional customer experiences
• Enjoy a comprehensive benefits package that supports your physical and mental well-being
• Participate in ongoing training and development programs to enhance your skills and career prospects

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer:

blithequark is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment. Apply for this job