Experienced Customer Service Representative – Growing Sales and Delivering Exceptional Customer Experience at blithequark

Join the dynamic team at blithequark, a leading provider of innovative solutions in the moving industry, as a Customer Service Representative. This exciting opportunity will allow you to launch your career, develop valuable skills, and grow with a company that values its employees and provides endless opportunities for advancement. At blithequark, we pride ourselves on delivering exceptional customer experiences, and our Customer Service Representatives play a vital role in achieving this goal. As a key member of our team, you will be responsible for providing outstanding customer service, growing sales, and building strong relationships with our customers. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

About blithequark

blithequark is a leading provider of innovative solutions in the moving industry, with a strong commitment to customer satisfaction and employee development. Our company values its employees and provides endless opportunities for growth and advancement. With a strong focus on customer service, we strive to deliver exceptional experiences that exceed our customers' expectations.

Job Responsibilities

As a Customer Service Representative at blithequark, you will be responsible for:

• Acting as the first point of contact for new and existing customers to establish a rapport and build confidence in blithequark services
• Asking open-ended, probing questions to determine customer requirements and expectations
• Directly and accurately inputting information into internal move software to estimate cost for customers, as well as scheduling needs for movers, drivers, and trucks
• Making recommendations according to customer's needs on moving services, boxes, supplies, and equipment, and other value-added services
• Educating customers on terminology, policies, and procedures, anticipated delays, and any additional information needed to increase customer satisfaction and improve profitability
• Complying with federal, state, and local legal requirements when scheduling moving services and staff
• Continually maintaining a thorough understanding of all company products, services, pricing, and promotions in order to communicate the benefits and value of blithequark and effectively oppose any customer objections
• Preparing all move-related paperwork and documents on a daily basis
• Obtaining customer feedback through regular follow-up calls, both during and after moves to ensure ongoing customer satisfaction and proactively resolve any complaints
• Calmly and professionally handling displeased customers and providing timely feedback to management regarding customer concerns
• All other duties as assigned

Job Requirements

To be successful as a Customer Service Representative at blithequark, you will need:

• A high school diploma or general education degree (GED) is required; an associate's degree in a related field is preferred
• A minimum of six months to one year of customer service and/or office experience is required; outside or inbound sales and/or blithequark or moving industry experience is preferred
• Excellent customer service skills (friendly, courteous, and helpful)
• Effective listening and communication skills
• Good organizational and time management skills
• Ability to analyze and solve problems effectively
• Accurate; consistent attention to detail
• Demonstrated understanding and application of effective selling strategies and techniques
• Confidence to initiate customer contact, and comfortable asking for the sale
• Strong team player who works productively with a wide range of people and personalities
• Comfortable in a fast-paced environment; able to adapt quickly to changing priorities
• Basic computer and keyboarding skills
• Able to present a professional image at all times to customers and vendors
• Demonstrated integrity, ethical standards, and commitment to blithequark Core Values
• Bilingual is a plus

Why Join blithequark?

As a Customer Service Representative at blithequark, you will have the opportunity to:

• Develop valuable skills in customer service, sales, and communication
• Work in a dynamic and fast-paced environment with a team of dedicated professionals
• Grow with a company that values its employees and provides endless opportunities for advancement
• Enjoy a competitive compensation package, including hourly pay and commission
• Participate in ongoing training and development programs to enhance your skills and knowledge
• Enjoy a comprehensive benefits package, including health insurance, paid time off, and more

How to Apply

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. Apply for this job