Experienced Customer Support Associate – Veterinary Community Engagement
Join our dynamic team at blithequark, a cutting-edge technology company revolutionizing the $50B+ animal health industry. As a Customer Support Associate, you will play a pivotal role in transforming how veterinarians buy the supplies they need to keep America's pets healthy. Our innovative eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place, streamlining their purchasing processes and enabling them to focus on what matters most – delivering exceptional care to their patients. At blithequark, we're passionate about creating a supportive and inclusive work environment that fosters growth, collaboration, and innovation. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals across all 50 states. As a member of our growing team, you'll have the opportunity to make a meaningful impact, work with a talented group of professionals, and contribute to the modernization of the animal health industry.
About the Position
As a Customer Support Associate, you will be responsible for engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the blithequark platform. You will work collaboratively with our team to provide exceptional support to our users, ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs.
Key Responsibilities
* Support existing blithequark users by responding to user inquiries via live chat, email, and phone in a timely manner
- Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
- Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
- Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
- Work with vendor and industry partners to streamline communication and alerts between systems
- Help to continuously develop and expand processes in order to streamline support workflows
Essential Qualifications
* 1 year of relevant, customer-facing work experience
- 2 Year Associate's Degree or 4 Year College Degree
- Excellent written and verbal communication skills
- Experience in chat support preferred
- Patience and compassion when handling difficult situations
- Ability to adapt quickly and manage many concurrent responsibilities
- A strong desire to learn and help our customers succeed
- A positive attitude and one-for-all team mentality and excellent collaboration skills
Preferred Qualifications
* Tech/start-up work experience is a plus but not required
- Knowledge of intercom and/or experience with other chat platforms is strongly preferred
Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Strong problem-solving and analytical skills
- Ability to adapt quickly to new situations and priorities
- Strong attention to detail and organizational skills
- Ability to work collaboratively as part of a team
- Strong customer service skills and a passion for delivering exceptional support
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to providing our employees with opportunities for growth and development. As a Customer Support Associate, you'll have the chance to:
- Develop your skills and expertise in customer support and veterinary community engagement
- Collaborate with our engineering, partner, and corporate teams to drive innovation and growth
- Participate in ongoing training and professional development opportunities
- Contribute to the modernization of the animal health industry and make a meaningful impact on the lives of veterinarians and their patients
Work Environment and Company Culture
Our team is passionate about creating a supportive and inclusive work environment that fosters growth, collaboration, and innovation. As a remote employee, you'll have the flexibility to work from anywhere in the USA, with access to:
- A comprehensive benefits package, including medical, dental, and vision insurance
- Automatic 401k contribution
- Employee referral program
- At-home office setup
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
Compensation and Benefits
We offer a competitive salary range of $50,000/year - $80,000/year, plus bonus, equity, and benefits. This salary range is a good faith estimate of what blithequark may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience.
How to Apply
If you're passionate about customer support, veterinary community engagement, and making a meaningful impact on the lives of veterinarians and their patients, we encourage you to apply for this exciting opportunity. Please submit your application through our Careers Page, and join our dynamic team at blithequark.
Equal Opportunity Employer
blithequark is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. Apply for this job