Job Title: Experienced Patient Customer Service Representative – Remote Work Opportunity (11am-8pm EST)
Join blithequark, a leading healthcare company, in accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of patients? Do you thrive in a fast-paced environment and enjoy learning and growing with a dynamic team? If so, we invite you to explore this exciting opportunity as a Patient Customer Service Representative at blithequark.
About blithequark
At blithequark, we're committed to accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. Our team is dedicated to helping solve some of today's biggest health challenges around the world. We're a company that values learning, engagement, and innovation, and we're passionate about creating a workplace where our employees can grow and thrive.
Patient Customer Service Representative Role
As a Patient Customer Service Representative, you'll be part of our Revenue Cycle Management Division, where you'll play a critical role in delivering exceptional customer experiences to patients, doctors' offices, and private insurance carriers. You'll be empowered to seek solutions to challenging patient billing issues, and your contributions will help drive business growth and customer satisfaction.
Responsibilities:
* Answer 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers
- Initiate payment plans for patients with outstanding balances
- Routinely utilize multiple resources to resolve patient inquiries while on the phone
- Maintain performance goals
- Ability to become proficient with processes after completing a structured training program
Knowledge, Skills, and Abilities:
* Ability to work and learn in a fast-paced environment
- Attention to detail
- Perform successfully in a team environment
- Excellent organization skills
- Proficiency navigating multiple computer screens and applications
- Alpha-Numeric data entry proficiency
- Excellent communication skills
Requirements:
* High School Diploma or equivalent
- REMOTE WORK:
+ Dedicated work-from-home space + Ability to manage time and tasks independently while maintaining productivity + Previous medical and/or call center experience a plus
Technical Requirements:
* Internet download speed of at least 50 megabytes per second
- No satellite internet
- Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with Ethernet port
Why Join blithequark as a Patient Customer Service Representative?
* Work from home opportunity!
- Quarterly variable bonus potential!
- Generous paid time off!
- Medical, Vision, and Dental Insurance Options!
- Flexible Spending Accounts!
- 401(k) and Employee Stock Purchase plans!
- No Charge Lab Testing!
- Fitness Reimbursement Program!
- And many more incentives!
Pay Range:
$15.25-$21.00 or State/Local minimum wage, if higher.
Application Window:
Closes 12/6/2024.
Shift:
Monday-Friday; 11am-8pm (EST) which is 10am-7pm CST and 9am-6pm (MST) and 8am-5 pm (PST).
Benefits:
Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.
Equal Opportunity Employer:
blithequark is proud to be an Equal Opportunity Employer. We strive for diversity and inclusion in the workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
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