Service Center Representative – Amazon Store

Be there for life's milestones. Hennepin County is seeking multiple Service Center Representatives. As a Service Center Representative, you will provide couples with their marriage license, process a new driver's first permit, and help residents understand their real estate tax payments. Every day, our service centers process hundreds of transactions and each one is unique to the customer. This job may be a match for you if you are customer-focused, detail-oriented, have good communication skills, data entry, and time management skills.

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program.

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Location and hours:

These positions are onsite and customer-facing at the following locations. Other locations may open in the future.

• Government Center Service Center: 300 South 6th Street, Minneapolis, MN 55415

• Maple Grove Service Center: 9325 Upland Lane North, Maple Grove, MN 55369

• Ridgedale Service Center: 12601 Ridgedale Drive, Minnetonka, MN 55305

Work hours will be Monday through Friday, between the hours of 7:30 a.m. - 4:30 p.m. Hours may change in the future or include additional evening and/or Saturday hours. Work location will be assigned by the hiring manager based on business needs and locations selected in supplemental questions. For each location's hours click here.

The onboarding program may take place at another center (not their ‘home center’) due to training needs.

All new hires spend their first three days of employment at the Government Center with the Service Centers’ Learning and Development Unit. During the first month, new hires will complete an onboarding program with that same unit at their assigned service center. Post onboarding, there are monthly trainings hosted by our department and our business partners that should be attended/reviewed.

About these position types: These are full-time, benefit earning positions.

In these positions, you will:

• Provide the following list of services: marriage applications, licenses and certificates (including same-sex and opposite-sex marriages); driver's licenses, permits and IDs; motor vehicle tabs, plates, titles and registrations; water craft, snowmobile and ATV registrations; birth and death certificates; hunting and fishing licenses; auctioneer, transient merchant, lawful gambling, liquor licenses, and precious metals dealers; notary services and notary commission filings; cross country ski licenses; marriage officiant filings; voter registration; and real estate tax payments.
• Prepare and process various applications/documents for county and state agencies and collect appropriate fees.
• Provide accurate and complete information and instructions to the public regarding laws, policies and procedures, and resolve routine customer complaints.
• Maintain working knowledge of laws, policies, and procedures to process transactions.
• Accurately enter data and update records into various county and state programs.
• Perform cashiering, reception desk, and telephone duties.

• One of the following:
  • Six or more months of experience performing public sector service center transactions.
  • Eighteen or more months of general clerical and customer service experience.
  • 12 months or more of general clerical and customer service experience and completion of the Office Specialist Pathway Training program.
  • Six months or more of general clerical and customer service experience and completion of an approved business school or relevant technical college program.
• Access to reliable transportation to travel to other Service Center locations within the Twin Cities metropolitan area as needed.
• Ability to walk and stand for long periods of time on concrete floors.
• Ability to bend, lift, and carry up to 25 pounds with or without reasonable accommodation.

• Experience:
  • Processing driver's licenses and/or motor vehicle renewals.
  • Providing face-to-face customer service in a high volume, fast-paced environment.
  • Using Microsoft Excel, Outlook, Word, or other similar computer applications.
  • Handling money or processing payments.
• Ability to understand laws, policies, rules, and regulations relating to service center transactions.

About the department:

About Hennepin County:

Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest).

Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.

Your future. Made here.

This posting may be used to fill current and future vacancies.

Watch this video for application best practices and tips.

Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a criminal background check.

Under the U.S. Department of Homeland Security (DHS) and Minnesota Statues 171.017 requirements, and as Hennepin County's service center employees issue driver's licenses and identification cards, Minnesota law requires applicants to undergo a background check including fingerprinting conducted by the Bureau of Criminal Apprehension. Certain offenses are considered disqualifying; those are listed in Code of Federal Regulations, title 49, section 1572.103.

If you have any questions, please contact: Talent Acquisition Division Hennepin County Human Resources Department [email protected] 612-348-7855