Sr Director, Practice Lead

Who We Are Sureify's mission is to modernize the life insurance and annuity industry by helping carriers acquire, service, and engage their customers through any distribution channel. Sureify's products empower life insurance carriers, agents, employees, and customers to have the digital experiences employees and consumers have come to expect in the rapidly advancing tech climate. Position Summary Sureify is seeking a Practice Lead, Professional Services to lead end-to-end service delivery for one of our most strategic life and annuity insurance carrier partnerships. This role is accountable for the overall success of Professional Services delivery, including implementation programs, managed services, and technical delivery. You will operate as the senior delivery leader for the account-owning execution, driving operational excellence, and ensuring the client realizes measurable business value from Sureify's platform. This is a highly visible leadership role requiring strong delivery discipline, executive presence, and the ability to lead through complexity across both client and internal teams.

Key Responsibilities

Own Delivery Outcomes

• Lead all aspects of Professional Services delivery for the account, including implementation, managed services, and technical services
• Ensure programs are delivered on time, within scope, and aligned to business objectives
• Establish clear accountability, governance, and success metrics across all workstreams

Lead and Scale the Delivery Organization

• Build and lead a high-performing, client-focused delivery team
• Drive a culture of ownership, quality, and continuous improvement
• Ensure the right structure, talent, and processes are in place to support long-term success

Drive Operational Excellence

• Implement consistent delivery methodologies, KPIs, and reporting
• Proactively manage risks, dependencies, and changing priorities in a complex enterprise environment
• Continuously improve delivery efficiency, quality, and scalability

Partner with the Client at the Executive Level

• Serve as the senior delivery leader and trusted partner to client stakeholders
• Engage directly with business and technology executives to guide priorities and outcomes
• Provide candid, constructive perspective to ensure alignment and successful delivery

Enable Growth and Expansion

• Identify opportunities to expand services and deepen the partnership
• Partner with Sales to support renewals, upsell, and new initiatives
• Ensure strong alignment between client needs and Sureify's platform and roadmap

Collaborate Cross-Functionally

• Work closely with Product, Engineering, and Sales to align on priorities and delivery
• Support solutioning and scoping for new initiatives
• Ensure smooth transitions from sales to delivery and into ongoing services

Qualifications

• 10+ years of experience in professional services, program delivery, or consulting, ideally within life and annuity insurance
• Proven experience leading large-scale enterprise implementations and ongoing services
• Strong executive presence with the ability to build credibility with senior stakeholders
• Experience managing complex, multi-workstream delivery environments
• Demonstrated ability to drive operational rigor and delivery accountability
• Ability to balance client advocacy with thoughtful pushback
• Strong cross-functional leadership and communication skills
• Bachelor's degree required; MBA or equivalent experience preferred
• Ability to travel to the client every 6-8 weeks

Why Join Sureify?

• Lead delivery for a highly strategic client with meaningful business impact
• Be part of a growing InsurTech company shaping the future of the Life & Annuity industry
• Work alongside a collaborative, high-caliber team focused on client success
• Competitive compensation and remote flexibility

Base annual salary $210,000-$245,000 USD Our Guiding Principles Our products are for nothing if their creators are not fulfilled in their work. We want our employees to flourish at Sureify. We do not fawn over status or titles, instead, we honor effort and intelligence. The best idea wins no matter which colleague proposed it. We do not shortcut our mission with overblown claims or false promises. Sticking to the truth is both a strategy and a principle for us. Sureify is an Equal Opportunity Employer committed to diversity. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, sex, sexual orientation, gender perception or identity, age, disability, veteran or military status, or any other basis prohibited by law. If you are a California resident, please be aware Sureify collects personal information from you during the application process, which may include your name, contact details, employment history, and educational background, in accordance with the California Consumer Privacy Act (CCPA). We use this information solely to evaluate your candidacy for employment and may share it with internal hiring personnel as needed. Apply tot his job Apply To this Job