Experienced Virtual Customer Service Lead – Independent Contractor (20-25 Hours per Week)
Are you a highly organized and tech-savvy individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark as a Virtual Customer Service Lead, working 20-25 hours per week as an independent contractor. At blithequark, we're committed to providing top-notch customer experiences that exceed our clients' expectations. As a Virtual Customer Service Lead, you'll play a critical role in managing our client's customer service operations, ensuring seamless communication, and resolving issues efficiently. If you're a self-starter with excellent communication skills, a keen eye for detail, and a passion for technology, we want to hear from you.
About blithequark
blithequark is a forward-thinking organization that's revolutionizing the way businesses interact with their customers. We're a team of innovators, thinkers, and doers who are passionate about delivering exceptional results. Our mission is to empower businesses to thrive in a rapidly changing world, and we're looking for talented individuals like you to join our team.
Key Responsibilities
As a Virtual Customer Service Lead, you'll be responsible for managing a range of tasks, including:
- Managing Google Drive/Docs to ensure seamless collaboration and data organization
- Managing Helpscout (customer service email platform) to provide timely and effective support to customers
- Managing and organizing Kajabi (or similar CRM platform) to streamline customer interactions and data management
- Managing Zapier to automate tasks and workflows
- Managing a custom-built backend site for our App, with training provided by our client
- Managing Apple Connect for App store management, without coding requirements
- Managing Google Play Console for Google Play store management, without coding requirements
- Managing Test Flight for App testing and quality assurance
Requirements
To succeed in this role, you'll need:
- Experience in project management or customer service lead (a plus)
- A detail-oriented approach to work, with a keen eye for organization and data management
- Excellent communication and interpersonal skills, with the ability to interact with customers effectively
- Strong technical skills, with a willingness to learn new technologies and platforms
- Intuitive organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
- Self-motivation and a proactive approach to work, with a willingness to take initiative and solve problems independently
- Availability to work 20-25 hours per week, with flexibility to adjust to changing workload demands
- Eastern, Central, Mountain, or Pacific Time Zone availability
Benefits
As an independent contractor, you'll enjoy the flexibility and autonomy to work from anywhere, at any time. While there are no traditional benefits associated with this role, you'll have the opportunity to work with a dynamic team, develop your skills and expertise, and contribute to the success of blithequark.
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to supporting your professional growth and development. As a Virtual Customer Service Lead, you'll have access to:
- Ongoing training and development opportunities to enhance your skills and expertise
- Regular feedback and coaching to help you succeed in your role
- Opportunities to take on additional responsibilities and contribute to the growth of our team
- A dynamic and supportive work environment that encourages collaboration, innovation, and creativity
Work Environment and Company Culture
blithequark is a remote-friendly organization that values flexibility, autonomy, and work-life balance. Our team is passionate about delivering exceptional results, and we're committed to creating a positive, inclusive work environment that supports the well-being and success of our team members.
Compensation, Perks, and Benefits
As an independent contractor, you'll be responsible for your own compensation, benefits, and expenses. However, we offer a competitive hourly rate and the opportunity to work with a dynamic team that's passionate about delivering exceptional results.
How to Apply
If you're a motivated, tech-savvy individual with a passion for customer service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume, cover letter, and any relevant experience or certifications. We can't wait to hear from you! Apply Now! Apply for this job