Manager Strategy - Customer Experience - Remote

Are you a strategic thinker with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark's Customer Experience Strategy team as a Manager Strategy - Customer Experience - Remote. At blithequark, we're revolutionizing the way people shop and interact with our brand. As the world's #1 home improvement retailer, we're committed to delivering a best-in-world interconnected retail experience for Pros and Consumers. Our Customer Experience Strategy team is at the forefront of this effort, driving strategic projects and initiatives that shape the future of retail.

About blithequark

blithequark is a leading home improvement retailer with over $150B in annual sales. We're proud of our market-leading interconnected customer experiences, which combine cutting-edge ecommerce capabilities with the trusted value of our 2,000+ stores and 500,000+ associates. Our commitment to delivering exceptional customer experiences has earned us a reputation as one of the most innovative and customer-centric retailers in the industry.

Job Summary

As a Manager Strategy - Customer Experience - Remote, you'll play a critical role in shaping the future of retail at blithequark. You'll lead discrete strategic projects or workstreams, serving as a thought-partner throughout the online organization and guiding the work of Analysts/Sr. Analysts. You'll create materials and presentations to effectively communicate frameworks, problem framing, strategies, and insights to senior leaders.

Key Responsibilities

* Competitive and Market Intelligence (10%): + Stay abreast of external developments, including innovations and strategies of notable competitive and non-competitive retailers, to identify opportunities and threats. + Leverage internal/external research to develop insights/solutions and create compelling documents to communicate to executive audiences.

• Planning Process (20%):

+ Address business problems by structuring issues and prioritizing analyses. + Present readouts and work materials to team and key stakeholders.

• Strategic Projects (70%):

+ Drive one or more interconnected strategy and operational execution workstreams.

Direct Manager/Direct Reports

* This position typically reports to the Sr. Manager or Director.

• This position has 0 Direct Reports.

Travel Requirements

* Typically requires overnight travel 5% to 20% of the time.

Physical Requirements

* Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about.

• On rare occasions, there may be a need to move or lift light articles.

Working Conditions

* Located in a comfortable indoor area.

• Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

* Must be at least 18 years old.

• Must be legally permitted to work in the United States.

Preferred Qualifications

* Previous work experience in either world-class retail/e-commerce or in professional services (e.g., strategy consulting, private equity, or investment banking) supporting such retail/e-commerce businesses.

• MBA/Master's degree.
• Minimum of 4+ years of relevant work experience.
• Strong skills in quantitative analysis, qualitative analysis, and strategic problem-solving.
• Strong presentation skills and ability to communicate effectively with senior leadership.
• Strong interpersonal skills.
• Ability to lead and manage cross-functionally.
• High degree of drive and personal ownership.
• Comfort with framing and addressing ambiguous challenges.
• High degree of confidentiality and professionalism.

Minimum Education

* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education

* The knowledge, skills, and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience

* 4

Preferred Years of Work Experience

* 4

Minimum Leadership Experience

* None

Preferred Leadership Experience

* None

Certifications

* None

Competencies

* Decision Quality

• Collaborates
• Drives Engagement
• Ensures Accountability
• Plans and Aligns
• Communicates Effectively
• Customer Focus

What We Offer

* Competitive salary and benefits package.

• Opportunity to work with a leading retailer in a dynamic and innovative environment.
• Collaborative and supportive team culture.
• Professional development and growth opportunities.
• Flexible work arrangements, including remote work options.

How to Apply

If you're a strategic thinker with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Job! Apply for this job