Customer Experience Representative - Mom & Baby at blithequark
Are you a compassionate customer service professional with a passion for delivering exceptional experiences to new and expectant mothers? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, blithequark is the perfect place for you to grow your career and make a meaningful impact in the lives of our customers.
About blithequark
At blithequark, we're revolutionizing the home health products and equipment industry by prioritizing our customers, our community, and our coworkers. Our mission is to create a better way of doing business, and we're looking for talented individuals like you to join our team. With a strong focus on customer satisfaction, we're committed to delivering exceptional experiences that exceed our customers' expectations.
The Opportunity
As a Customer Experience Representative on our Mom & Baby team, you'll be part of a dynamic team of 40 customer service representatives, 7 inside sales managers, and a dedicated support team. Our Mom & Baby division provides breast pumps, maternity compression, and lactation support services to new and expectant mothers, as well as expecting mothers, MD offices, and insurance providers. Your job performance will be measured against four key pillars: customer service, phone metrics, gross profit, and closing percentage.
Primary Responsibilities
As a Customer Experience Representative, you'll be responsible for:
- Working with customers who have requested mom and baby items through insurance
- Overseeing orders nationwide for mom and baby items through insurance
- Interfacing with existing customers to determine which products meet their needs
- Presenting blithequark's services and handling inbound calls/emails from patients to convert them to potential sales
- Contacting patients through outbound phone calls and emails to investigate and troubleshoot customer service issues
- Communicating with customers to provide equipment/sizing troubleshooting and prompt follow-up for services promised/rendered
- Entering new customer demographics and updating changes to existing accounts
- Documentation processing, including verification of insurance
- Order entry and data maintenance
- Other duties as assigned
Skills for Success
To succeed in this role, you'll need:
- Excellent customer service skills and the ability to handle high call volumes
- Strong verbal, written, listening, and presentation communication skills
- Self-motivation, high energy, and an engaging level of enthusiasm
- Exceptional critical thinking and organizational skills
- Ability to work individually and as part of a dynamic team
- Self-discipline and the ability to multi-task and research
- Willingness to work in a high-stress environment
- Proven work history illustrating stability, reliability, and strong work ethics
- Sensitivity to patient care issues and the ability to maintain HIPAA confidentiality
Required Qualifications
To be considered for this role, you'll need:
- A high school diploma or equivalent, with some college preferred
- Microsoft Office computer skills
- At least 1 year of customer service experience, with 1 year of multiple phone line experience
- Starting rate: $18 an hour!
What blithequark Offers
At blithequark, we're committed to providing our employees with a comprehensive benefits package, including:
- Competitive pay
- Health plans with FSA or HSA options
- Dental and vision insurance
- Optional life insurance
- 401K with company match
- 12 weeks of parental leave for birthing parents and 4 weeks of leave for non-birthing parents
- Additional parental benefits, including fertility stipends, free diapers, and breast pumps
- Paid holidays
- PTO accrual from day one
- Employee assistance programs
- And much more!
Why Join blithequark?
At blithequark, we're proud of our commitment to our employees and our community. We've been recognized locally and nationally for our achievements, including:
- Family Forward Certified
- 5000 Best Place to Work award winner
- HME Excellence Award
- Sky High Growth Award
If you're looking for an opportunity to make a meaningful impact and join an organization with unlimited growth potential, we want to hear from you!
Equal Opportunity Employer
blithequark is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Apply Now!
If you're ready to join a dynamic team and make a difference in the lives of our customers, apply now! Apply for this job