Experienced Customer Service Representative - Remote Position at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse customers? If so, we invite you to join blithequark as an Experienced Customer Service Representative in a remote position. As a key member of our team, you will play a vital role in providing top-notch service to our customers, resolving their inquiries, and exceeding their expectations.

About blithequark

blithequark is a leading provider of comprehensive waste management environmental solutions in North America. With a commitment to putting people first and achieving success with integrity, we strive to create a positive impact on our customers, communities, and the environment. Our innovative infrastructure and capabilities in recycling, organics, and renewable energy enable us to provide environmental solutions that help our customers achieve their sustainability goals.

Job Summary

As an Experienced Customer Service Representative at blithequark, you will be responsible for interacting with customers via multi-channel customer service, including phone, email, live chat, or self-service channels. You will handle a variety of inquiries, including billing and proration, service changes, cancellations, and missed service inquiries. Your exceptional communication skills, active listening abilities, and problem-solving skills will enable you to consistently provide an exceptional level of customer service, resolve complex issues, and demonstrate de-escalation techniques.

Key Responsibilities

* Fields customer service inquiries and handles customer service transactions independently and proficiently

• Demonstrates active listening skills, confirms understanding of customer needs, issues, and requests
• Uses authorized systems to gather information, provide information, and/or update customer records
• Provides standard information and education regarding service options, charges, billing, and contracts
• Demonstrates ownership of the customer issue by providing one call resolution
• Makes every reasonable attempt to resolve the customer's issue and exhausts all other solutions before escalating the customer's query
• Serves as an advocate for customers with repeat issues by engaging the right department and people within blithequark
• Communicates concise and accurate information
• Listens for and identifies opportunities to cross-sell additional products and services
• Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information
• Supports other service lines when required
• Attempts to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives
• Meets or exceeds service and operational standards established for the call center, including attendance, adherence, quality, productivity, safety, and timeliness goals
• Completes cross-training with Operations, Sales, and Billing

Qualifications

* Education: High school diploma or G.E.D (accredited)

• Experience: One (1) year of previous customer service experience (in addition to education requirement)
• Remote Work Requirements:

+ High Speed Internet (Minimum 50mbs download and 10mbs upload) + A private workspace in which the employee is able to work the entirety of their shift without interruptions or distractions + The ability to physically connect the computer to the modem or router

• Other requirements associated with remote work positions include:

+ Excellent verbal, written, and analytical skills + Computer skills – MS Office + Typing Skills + Professional phone etiquette + Ability to multitask + Ability to react well under pressure and treats others with respect + Identifies and resolves problems in a timely manner + Prioritizes and plans work activities + Focuses on solving conflicts and listening to others without interrupting + Is consistently at work and on time + Work efficiently and effectively, both independently and as a team to ensure exceeding call center's standards + Balances team and individual responsibilities and helps build a positive team spirit + Adapts and able to deal with frequent changes in the work environment + Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments + Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner

Work Environment

* Normal setting for this job is: office setting

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day
• Required to exert physical effort in handling objects less than 30 pounds rarely

Compensation and Benefits

* The expected salary range for this position is $15.00 - 20.00

• The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location
• Benefits:

+ Medical, Dental, Vision, Life Insurance, and Short Term Disability + Stock Purchase Plan + Company match on 401K + Paid Vacation, Holidays, and Personal Days

Why Join blithequark?

At blithequark, we are committed to creating a positive impact on our customers, communities, and the environment. We offer a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package. If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to join our team and be a part of our mission to create a sustainable tomorrow.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, please click the "Apply" button to submit your application. We look forward to reviewing your application and discussing this opportunity further. Apply for this job