Experienced Remote Customer Service Representative – Health Insurance Enrollment and Support

At blithequark, we're on a mission to revolutionize the way people find and enroll in health insurance. As a leading provider of cloud-based enrollment tools, we're committed to empowering millions of consumers across the country to make informed health plan decisions. We're now seeking highly motivated and dedicated Remote Customer Service Representatives to join our elite teams and help us deliver an exceptional customer experience. In this role, you'll be a key member of our customer support team, working from the comfort of your own home to provide top-notch service to our clients. With a focus on delivering an amazing customer experience, you'll be responsible for managing customer accounts, providing technical support, and interpreting and following defined procedures and policies. If you're a self-driven, success-oriented individual with a passion for customer service, we want to hear from you.

About blithequark

blithequark is a dynamic and innovative company that's making waves in the health insurance industry. With the largest state-based marketplace footprint, we're committed to building a consumer-friendly interface and decision support tools that empower consumers to make better health plan decisions. Our award-winning cloud-based enrollment tools serve state-based exchanges, brokers, insurers, and consumers, and we're constantly pushing the boundaries of what's possible in the world of health insurance.

Our Vision

At blithequark, our vision is to make finding and enrolling in health insurance simple, intuitive, and accessible to everyone. We believe that everyone deserves access to quality healthcare, and we're committed to making that a reality. With a focus on innovation, customer service, and community building, we're creating a workplace culture that's motivating, positive, and supportive.

Key Responsibilities

As a Remote Customer Service Representative, you'll be responsible for:

• Inbound and outbound calls to deliver exceptional customer service
• Managing customer accounts and providing technical support
• Application data entry and online chat inquiries as assigned
• Interpreting and following defined procedures and policies
• Creative problem-solving skills to resolve customer issues
• Flexibility and adaptability to changing projects and updates
• Time and task management (multitasking and task prioritization)
• Extensive self-study, training, and testing to ensure eligibility for certifications
• Adhering to regulated guidelines for communications via all channels

Essential Qualifications

To succeed in this role, you'll need:

• Moderate to advanced computer skills
• High level of comfort learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self-motivated and success-driven

Preferred Experience

While not required, previous experience in customer support or technical support roles, as well as experience with Group and/or Individual health insurance, or the Affordable Care Act, is a plus. Familiarity with CRM systems and practices is also desirable. Spanish Bilingual skills are highly valued.

What We Offer

As a Remote Customer Service Representative at blithequark, you'll enjoy:

• Paid training to ensure your success in the role
• Full-time, seasonal temp-to-permanent roles with opportunities for growth and development
• Performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home
• Collaborative and supportive team environment
• 401K match and Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

Compensation Details

* Base pay: $14.50 per hour

• Enhanced rate: $16.00 per hour contingent on weekly attendance and performance
• Spanish Bilingual base pay: $15.50 per hour
• Spanish Bilingual enhanced rate: $17.00 per hour contingent on weekly attendance and performance

Requirements

To ensure your success in this role, you'll need:

• 18 years of age or older
• Minimum internet speed of 35 mb/s
• Dedicated, private, and secure workspace
• Personal laptop or desktop computer required for the training period
• Commit to full attendance during the 3-week training period
• Complete a background check and health screening
• Cable/Fiber broadband internet with a hard-wired Ethernet connection is required (NOT compatible with mobile internet service providers or satellite)

How to Apply

If you're a motivated and dedicated individual with a passion for customer service, we want to hear from you. Apply now to join our team of Remote Customer Service Representatives and help us deliver an exceptional customer experience. Apply Job! Apply for this job