Experienced Customer Service Coordinator for Chemical Division – Delivering Exceptional Support and Building Strong Relationships

Welcome to blithequark

blithequark is a global manufacturing leader that leverages its expertise in materials science to drive innovation and deliver cutting-edge solutions. With a rich history of developing industry-leading molecules and sustainable innovations, blithequark creates products that enhance people's lives and provide solutions for its customers and communities. By harnessing a shared sense of integrity and excellence, blithequark positively impacts the world for generations to come. Our curious minds and inspired solutions have made us a leader in the industry, and we invite you to discover more about our company culture and values.

Job Overview

We are seeking an experienced Customer Service Coordinator to join our Chemical Division team at the Roger Milliken Center in Spartanburg, SC. As a critical member of our customer service team, you will be responsible for delivering the highest level of customer service possible, from order entry through delivery and invoicing. Your ability to establish and maintain positive business relationships, both internally and externally, will be essential to your success in this role. You will report directly to the US Customer Service Manager and work closely with cross-functional teams to ensure seamless customer experiences.

Key Responsibilities

• Respond to day-to-day customer inquiries for existing accounts, including order entry, order management, credits, and delivery updates
• Ensure prompt and accurate responses to customer calls and emails, providing exceptional customer service and support
• Build and maintain excellent customer relationships, both internally and externally, as a support to account management
• Act as a liaison and advocate for the customer within all departments, ensuring that customer needs are met and concerns are addressed
• Monitor accuracy of reporting and order information, reviewing customer complaints and implementing countermeasures to prevent future issues
• Plan, prioritize, and implement work tasks to ensure proper functioning and meet customer service goals
• Maintain in-depth working knowledge of blithequark's brands, systems, products, and processes, staying up-to-date on industry trends and developments

Essential Qualifications

To be successful in this role, you will need:

• Relevant customer service and/or sales experience, with a proven track record of delivering exceptional customer experiences
• Proficiency in MS Office applications, including Word, Excel, and Outlook
• Strong organizational, interpersonal, and communication skills, with the ability to work effectively in a team environment
• Demonstrated performance in designing service-related improvements for customers, with a focus on continuous improvement and process optimization

Preferred Qualifications

While not required, the following qualifications are preferred:

• SAP experience, with knowledge of SAP systems and processes
• Associate's or bachelor's degree in a related field, such as business, marketing, or communications

Skills and Competencies

The successful candidate will possess the following skills and competencies:

• Demonstrated initiative and self-management, with the ability to work independently and as part of a team
• Ability to thrive in a team working environment, with a focus on collaboration and mutual support
• Approachable and adaptable, with a positive attitude and a willingness to learn and grow
• Critical thinking skills, with the ability to analyze problems and develop effective solutions

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Coordinator, you will have opportunities to learn and grow, both personally and professionally. You will be part of a dynamic team that values innovation, creativity, and collaboration, and you will be encouraged to share your ideas and perspectives. With a focus on continuous learning and development, you will have access to training and development programs, as well as opportunities for advancement and career growth.

Work Environment and Company Culture

blithequark is a company that values its employees and is committed to creating a positive and supportive work environment. Our company culture is built on a foundation of integrity, excellence, and respect, and we strive to create a workplace that is inclusive, diverse, and engaging. As a Customer Service Coordinator, you will be part of a team that is passionate about delivering exceptional customer experiences and making a positive impact on the world.

Compensation and Benefits

blithequark offers a competitive compensation and benefits package, including:

• Competitive salary and bonus structure
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and development

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for the Customer Service Coordinator position at blithequark. As a member of our team, you will have the opportunity to make a positive impact on our customers and our company, while also growing and developing your skills and career. Apply today to join our dynamic team and become a part of the blithequark family!