Technical Content Designer, Customer Service – Web & Cloud Application Development

At blithequark, we're revolutionizing the way people consume entertainment worldwide. With over 278 million paid memberships across 190 countries, our mission is to provide an unparalleled streaming experience that's accessible, enjoyable, and hassle-free. As a Technical Content Designer on our Customer Service Content Strategy team, you'll play a pivotal role in shaping the support experience for our members and customer service agents. Join us in shaping the future of global entertainment and making a lasting impact on the lives of millions.

About blithequark

blithequark is a global entertainment leader that's constantly pushing the boundaries of innovation and excellence. Our commitment to simplicity, excellence, and member satisfaction drives everything we do. With a diverse and inclusive team of passionate individuals, we're dedicated to creating a workplace that's inspiring, challenging, and rewarding. If you're a creative problem-solver with a passion for technical content, we invite you to join our journey and help us redefine the entertainment industry.

The Role

As a Technical Content Designer, you'll be responsible for crafting and editing content that's clear, concise, and engaging for our global customer base. You'll work closely with program managers, visual designers, and cross-functional partners to develop and maintain content for our Help Center and internal knowledge base. Your expertise in technical content will help our customers navigate complex issues, such as troubleshooting and device problems, with ease.

Key Responsibilities

* Lead large-scale editorial projects from start to finish, including setting content strategy, goals, timelines, and reporting

• Create and edit Customer Service content, including Help Center articles, internal knowledge base content, customer service emails, and support materials
• Ensure consistent content style, tone, and format meet the evolving expectations of a global audience
• Collaborate closely with support operations, localization, legal, product design, and engineering teams to drive content excellence
• Develop and maintain style guides and editorial training to ensure content consistency and quality
• Leverage multiple data sources to provide data-driven analysis and content recommendations that drive business results

Qualifications

* Bachelor's degree in English, Communications, Journalism, or a related field

• 5+ years of relevant experience in technical content writing, editing, or project management
• Exceptional writing, editing, project management, and communications skills, with a proven track record of delivering high-quality content
• Extensive technical or UI writing experience, with a focus on customer service or highly technical environments for consumer audiences
• Experience writing for different platforms, including computer, mobile, and TV
• Familiarity with information architecture and content management systems
• Desired qualities: independent, self-starter, innovative thinker, curious, action-oriented, strong relationship builder, superior communication skills, including storytelling, highly adaptable, and able to thrive in a fast-paced environment

What We Offer

* Competitive annual salary, with a range of $50,000 - $190,000, based on your skills, experience, and job family

• Comprehensive benefits package, including Health Plans, Mental Health support, 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits
• Paid leave of absence programs, including 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off
• Flexible time off for full-time salaried employees
• Opportunity to work with a diverse and inclusive team, celebrating diversity of thought and background
• Equal-opportunity employer, committed to creating a workplace that's inspiring, challenging, and rewarding

Why Join blithequark?

* Be part of a global entertainment leader that's shaping the future of streaming

• Collaborate with a talented team of passionate individuals who are dedicated to excellence and simplicity
• Develop your skills and expertise in technical content, with opportunities for growth and advancement
• Enjoy a comprehensive benefits package and competitive compensation
• Make a lasting impact on the lives of millions of customers worldwide

How to Apply

If you're a creative problem-solver with a passion for technical content, we invite you to apply for this exciting opportunity. Please submit your resume, cover letter, and portfolio samples to [insert contact information]. We can't wait to hear from you and explore how you can contribute to our mission of shaping the future of global entertainment. Apply for this job