Experienced Chat Specialist – Automotive and Recreational Vehicle Sales, Service, and Finance
Are you a customer service enthusiast with a passion for technology and a knack for providing exceptional online experiences? Do you thrive in a fast-paced, dynamic environment where no two conversations are ever the same? If so, we invite you to join blithequark's team of Chat Specialists in Corpus Christi, TX, as a remote work-from-home opportunity.
About blithequark
blithequark is a leading provider of innovative solutions for the automotive and recreational vehicle industries. Our mission is to empower dealerships to succeed in the digital age by delivering exceptional online experiences that drive revenue and growth. As a Chat Specialist, you will play a critical role in representing our dealer clients favorably online, turning website traffic into leads, and driving business results.
The Role
As a Chat Specialist, you will be responsible for engaging with customers via online chat, providing accurate information about our products and services, and capturing customer contact information for lead generation and client review. You will also be expected to develop and maintain a knowledge base of our evolving products and services, ensuring that you are always up-to-date on the latest offerings and features.
Responsibilities:
* Handle a wide variety of customer inquiries via online chat, responding promptly and professionally to ensure a positive experience
- Provide accurate and concise information about our products and services, including automotive and recreational vehicle sales, service, finance, and general dealership questions
- Narrow down on appointment information to schedule appointments, ensuring seamless communication between customers and dealerships
- Capture customer contact information for lead generation and client review, helping to drive business results for our dealer clients
- Summarize interactions based on customer needs for client review, providing valuable insights and feedback
- Develop and maintain a knowledge base of our evolving products and services, staying up-to-date on the latest offerings and features
Qualifications:
* Previous experience in retail customer service or the automotive industry is preferred, but not necessary
- Basic internet and window-based computer skills are required, including proficiency in Google Chrome or Mozilla Firefox
- Strong ability to multitask is preferred, with gaming experience being a plus
- Positive and professional demeanor, with excellent written and verbal communication skills
- Ability to adapt to change and thrive in a quick-paced work environment
Requirements:
* Must have your own computer or laptop with a webcam, second monitor, microphone, and external mouse
- Must live within the state of Texas
- Quiet, dedicated work space free from distractions is essential for this remote position
- Ability to attend 4 weeks of remote training, Tuesday - Saturday between the hours of 11am-7:30pm EDT
- Must be able to type at least 35 WPM, with 40 and above being preferred
What We Offer:
* Competitive hourly rate of $13 per hour
- Opportunity to work from home in a relaxed, yet professional environment
- Comprehensive training program to ensure your success as a Chat Specialist
- Ongoing support and feedback to help you grow and develop in your role
- Chance to be part of a dynamic and innovative team that is shaping the future of the automotive and recreational vehicle industries
Why Join blithequark?
* We offer a fun, relaxed, and professional work environment that is perfect for those who enjoy being around technology and providing exceptional online experiences
- Our team is passionate about delivering exceptional results and making a real impact in the automotive and recreational vehicle industries
- We are committed to providing ongoing training and support to help you grow and develop in your role
- We offer a competitive hourly rate and a range of benefits and perks to make your work-from-home experience enjoyable and rewarding
How to Apply:
If you are a motivated and customer-focused individual with a passion for technology and a knack for providing exceptional online experiences, we invite you to apply for this exciting opportunity. Please visit our website to learn more about blithequark and our team, and to submit your application. We look forward to hearing from you! Apply for this job