Experienced Healthcare Customer Service Representative - Phone Intake (Remote) at blithequark

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service in the healthcare industry? Do you thrive in fast-paced, dynamic environments where no two calls are ever the same? If so, we invite you to join blithequark as a Healthcare Customer Service Representative - Phone Intake (Remote) and be part of a team that makes a meaningful difference in the lives of patients and families.

About blithequark

blithequark is a leading provider of innovative healthcare solutions, dedicated to delivering high-quality patient care and exceptional customer experiences. Our team of dedicated professionals is passionate about making a positive impact in the lives of our patients and customers. As a remote-based call center, we offer a unique opportunity to work from the comfort of your own home while being part of a dynamic and supportive team.

Job Summary

As a Healthcare Customer Service Representative - Phone Intake (Remote) at blithequark, you will be the first point of contact for patients and providers seeking home healthcare services. You will work in a high-volume call center environment, receiving and responding to approximately 60-65 incoming calls per day. Your primary responsibilities will include:

• Collecting clinical and demographic information from patients and providers
• Entering data into our CareCentrix portal
• Providing exceptional customer service and support to patients and providers
• Meeting and exceeding individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives

Responsibilities

* Respond to approximately 60-65 incoming calls per day from patients, providers, and referral sources

• Collect clinical and demographic information from patients and providers
• Enter data into our CareCentrix portal
• Provide exceptional customer service and support to patients and providers
• Meet and exceed individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
• Comply with all company policies, including HIPAA/PHI
• Work collaboratively with the team to achieve shared goals and objectives

Qualifications

* High School Diploma or GED

• Minimum 2 years of customer service experience in a call center environment
• Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
• Ability to navigate dual monitors and multiple applications
• Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
• Basic PC and Search Engine abilities (for example: use the mouse to click, troubleshooting, working with Microsoft Office, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)

Internet Requirements

* Speeds: 2mb/10mb upload and 10mb/25mb download or higher

• High-speed Internet: Fiber or Cable connection required
• DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections
• While working, required to hardwire with an ethernet cable

What We Offer

* Starting pay for external hires is $17.50/hour + Monthly Incentive Bonus Opportunity

• Full range of benefits including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
• Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
• Advancement Opportunities, professional skills training, and tuition reimbursement
• Walgreens Discount - receive up to 25% off eligible items
• Great culture with a sense of community

Career Growth Opportunities

At blithequark, we believe in investing in our employees' growth and development. As a Healthcare Customer Service Representative - Phone Intake (Remote), you will have opportunities to:

• Develop your skills and expertise in customer service, healthcare, and medical terminology
• Take on additional responsibilities and leadership roles within the team
• Participate in professional skills training and tuition reimbursement programs
• Advance to more senior roles within the company

Work Environment and Company Culture

As a remote-based call center, we offer a unique work environment that allows you to work from the comfort of your own home. Our team is dedicated to creating a positive and supportive work environment that fosters collaboration, innovation, and growth. We believe in:

• Empowering our employees to make a meaningful difference in the lives of patients and customers
• Fostering a culture of empathy, compassion, and understanding
• Encouraging open communication, collaboration, and teamwork
• Providing opportunities for growth, development, and advancement

How to Apply

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service in the healthcare industry, we invite you to apply for the Healthcare Customer Service Representative - Phone Intake (Remote) role at blithequark. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or experience.

Equal Opportunity Employer

blithequark is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We do not discriminate on the basis of age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

Contact Us

If you have any questions or would like to learn more about the Healthcare Customer Service Representative - Phone Intake (Remote) role at blithequark, please do not hesitate to contact us. We look forward to hearing from you and exploring how you can join our team. Apply for this job