Experienced Full Stack Customer Service Representative – Remote Kansas City Local

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are the same? We're seeking an experienced Full Stack Customer Service Representative to join our team in a remote Kansas City local setting. As a key member of our customer service team, you will be responsible for providing top-notch support to our customers, resolving issues efficiently, and driving customer satisfaction.

About Us

At EmployBridge, the professional staffing division of America's Leading Workforce Specialist, we're dedicated to connecting talented individuals with exciting career opportunities. Our team of expert recruiters understands the importance of making the right match between candidates and companies, leading to long-term success. As an equal opportunity employer, we evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Job Responsibilities

As a Full Stack Customer Service Representative, you will be responsible for:

• Responding to and resolving customer inquiries and issues in a timely and professional manner
• Providing education and status on previously submitted pre-authorizations or pre-determination requests
• Meeting performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution, and attendance
• Collaborating with internal teams to resolve complex customer issues
• Staying up-to-date on product knowledge and company policies to provide accurate information to customers
• Maintaining a high level of customer satisfaction through effective communication and issue resolution

Key Performance Indicators (KPIs)

* First Call Resolution (FCR): 80% or higher

• Customer Satisfaction (CSAT): 90% or higher
• Average Handling Time (AHT): 5 minutes or less
• Abandon Rate: 5% or less

Requirements

To be successful in this role, you will need:

• 1 year of recent call center experience
• 6 months of previous remote work experience
• High School diploma or equivalent required
• Bilingual Spanish proficiency (test required)
• Basic computer skills and proficiency in Microsoft Office
• Excellent communication, problem-solving, and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong attention to detail and organizational skills

Preferred Qualifications

* Previous experience in a customer service or call center environment

• Familiarity with CRM software and other customer service tools
• Experience working in a remote or virtual environment
• Bachelor's degree or higher in a related field

Skills and Competencies

To excel in this role, you will need to possess:

• Strong customer service skills, with a focus on empathy, active listening, and problem-solving
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, internal teams, and management
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks and projects simultaneously
• Proficiency in Microsoft Office and other customer service tools
• Ability to adapt to changing priorities and requirements in a dynamic environment

Career Growth Opportunities and Learning Benefits

At EmployBridge, we're committed to helping our employees grow and develop their careers. As a Full Stack Customer Service Representative, you will have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Mentorship and coaching from experienced team members and management
• Opportunities for career advancement and professional growth within the company
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

As a remote Kansas City local, you will have the flexibility to work from the comfort of your own home or our remote office. Our company culture is built on the principles of:

• Collaboration and teamwork
• Innovation and creativity
• Customer focus and satisfaction
• Employee growth and development
• Diversity, equity, and inclusion

Compensation, Perks, and Benefits

As a Full Stack Customer Service Representative, you will receive:

• A competitive salary of $17.00 per hour (Bilingual Spanish: $18.00 per hour)
• Opportunities for overtime and bonuses
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Access to employee discounts and perks

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [email protected] with the subject line "KC". We look forward to connecting with you! Apply for this job