Experienced Full Stack Customer Service Representative – Compensation and Injury Review

Are you a highly motivated and results-driven individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join blithequark, a pioneering company dedicated to helping Americans navigate the complexities of compensation and injury review. At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and success. As a key member of our remote call center team, you'll play a vital role in connecting with individuals who have suffered or lost a loved one due to negligence. Your exceptional communication skills, problem-solving abilities, and dedication to delivering outstanding customer service will make a tangible difference in the lives of our clients.

Responsibilities:

As a full stack customer service representative at blithequark, your primary responsibilities will include:

• Connecting with individuals through an automated dialer, assessing their eligibility for compensation, and providing guidance on the next steps
• Managing a high volume of calls, with the potential to speak with 40-50 callers per day, of which 1-5 may qualify for compensation
• Multitasking with ease, juggling multiple windows, and utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and scripts to ensure seamless communication
• Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates, and meeting or exceeding sales goals
• Participating in ongoing training and learning opportunities to expand your knowledge of the position and stay up-to-date on industry developments
• Adhering to all company policies and procedures, and assisting with other projects as needed
• Demonstrating self-troubleshooting and problem-solving skills to resolve basic IT issues

Requirements:

To succeed in this role, you'll need to possess:

• Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner
• Exceptional interpersonal and customer service skills, with a focus on empathy, active listening, and conflict resolution
• Strong problem-solving and conflict resolution skills, with the ability to think critically and creatively
• A competitive spirit, with a drive to succeed and meet or exceed sales targets
• A willingness to work 40+ hours per week, with flexibility to adapt to changing schedules and priorities
• A quiet, distraction-free workspace, with a reliable hardwired desktop or laptop PC (8GB of RAM, 20 GB of free storage, 1.2 GHz or faster CPU)
• High-speed internet (50Mbps with 100MBps upload minimum - standard internet)
• A reliable noise-cancellation headset (wired via USB, e.g., gaming headset with mic/Logitech G432)
• A strong background in call-center environments and sales-focused roles
• 2+ years of phone sales/customer service experience

This is not for you if:

* You're unable to troubleshoot basic technical issues or resolve common problems

• You're unable to work 40+ hours per week, with flexibility to adapt to changing schedules and priorities
• You're unable to handle 350+ calls, including disconnects, wrong numbers, or hang-ups, until you're connected with a viable caller
• You're unable to use problem-solving skills or think critically and creatively
• You're unable to work the full training period (90 days) or commit to ongoing learning and development
• You're unable to work 8 hours a day and proactively manage appointments, etc., during earned vacation days or outside business hours

Benefits:

As a valued member of our team, you'll enjoy:

• Comprehensive health insurance, vision, and dental coverage
• Paid holidays and paid time off (PTO)
• Eligibility for overtime outside of the training period
• Opportunities for career growth and advancement within blithequark

Hours of Operation:

Our full-time schedule is as follows:

• Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
• Friday: 8:30 AM to 4:30 PM Eastern
• Training Schedule: Monday-Thursday: 9:00 AM - 5:00 PM Eastern & Friday: 8:30 AM to 4:30 PM Eastern

Join blithequark today and embark on a rewarding career journey!

If you're a motivated and results-driven individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. As a member of our remote call center team, you'll have the chance to make a tangible difference in the lives of our clients, while enjoying a supportive and inclusive work environment that fosters growth, learning, and success. Apply now and take the first step towards a fulfilling career with blithequark! Apply Job! Apply for this job