Experienced Remote Healthcare Call Center Representative – Patient Support and Service Expert
Are you a compassionate and empathetic individual with a passion for delivering exceptional customer service in a fast-paced call center environment? Do you have a strong background in the healthcare industry and a knack for navigating complex medical terminology? If so, we invite you to join our dynamic team as a Remote Healthcare Call Center Representative at Workwarp, a leading provider of innovative healthcare solutions.
About Us
At Workwarp, we are committed to revolutionizing the way healthcare services are delivered. Our cutting-edge technology and dedicated team of professionals strive to provide patients with seamless, personalized support and care. As a Remote Healthcare Call Center Representative, you will be an integral part of our mission to transform the healthcare experience.
Job Summary
As a Remote Healthcare Call Center Representative, you will serve as the primary point of contact for patients seeking home healthcare services. Your exceptional communication skills, attention to detail, and ability to navigate complex medical terminology will enable you to provide top-notch support and care to our patients. You will work in a high-volume call center environment, responding to approximately 60-65 incoming calls per day from providers, referral sources, and patients. Your primary responsibilities will include:
- Responding to patient inquiries and providing accurate information about home healthcare services
- Collecting clinical and demographic information and entering it into our Advanced Psychiatry Associates portal
- Collaborating with healthcare professionals to ensure seamless patient care
- Maintaining accurate records and documentation
- Meeting or exceeding individual performance goals in areas such as call quality, attendance, adherence, and other contact center objectives
What We Offer
* Competitive hourly rate: $21.50-$23.50 per hour, with a monthly bonus incentive opportunity
- Comprehensive benefits package, including health, dental, and vision insurance with HSA employer contributions and dependent care FSA employer match
- Generous PTO, 401(k) savings plan, paid parental leave, and more
- Advancement opportunities, professional skills training, and tuition reimbursement
- Walgreens discount: receive up to 25% off eligible items
- A dynamic and supportive work environment with a sense of community
Requirements
* High school diploma or GED
- Minimum 2 years of customer service experience in a call center environment
- Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
- Ability to navigate dual monitors and multiple applications
- Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
- Basic PC and search engine abilities (e.g., use the mouse to click, troubleshooting, working with Microsoft Office, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
- Reliable high-speed internet connection (fiber or cable) with speeds of 2mb/10mb upload and 10mb/25mb download or higher
- Ability to hardwire with an Ethernet cable while working
Preferred Qualifications
* Experience working in a remote call center environment
- Familiarity with electronic medical records (EMRs) and healthcare software
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment with multiple priorities and deadlines
What We're Looking For
We're seeking a talented and compassionate individual who is passionate about delivering exceptional customer service in a fast-paced call center environment. If you have a strong background in the healthcare industry, excellent communication skills, and a knack for navigating complex medical terminology, we encourage you to apply.
Training and Support
* Comprehensive training program to ensure your success in the role
- Ongoing coaching and feedback to help you meet performance goals
- Access to professional development opportunities and tuition reimbursement
Work-Life Balance
* Flexible scheduling to accommodate your needs
- Generous PTO and paid parental leave policies
- Opportunities for advancement and career growth
Join Our Team!
If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we invite you to join our dynamic team as a Remote Healthcare Call Center Representative. Apply today and take the first step towards a rewarding career in healthcare! Apply To This Job Apply for this job