Experienced Full Stack Call Center Agent – Work From Home in Hawaii – Customer Service Expert

About Us

Southern Airways, a wholly-owned subsidiary of Surf Air Mobility, is a dynamic and fast-paced airline company that provides route services throughout the contiguous United States and the Hawaiian Islands. Our company mantra, "Every Passenger, Every Day, Every Flight," is at the heart of everything we do. We believe in providing exceptional service and prioritizing passenger safety, making us a leader in the industry.

Join Our Team

As a Call Center Agent with Southern Airways, you will have the opportunity to make a real difference in people's lives while contributing to our mission. Our team is supportive and forward-thinking, and we believe in rewarding talent. If you're looking for a dynamic work environment where your excellent customer service skills will shine, we encourage you to apply.

Job Summary

We are seeking an experienced Full Stack Call Center Agent to join our team in Hawaii. As a Call Center Agent, you will be responsible for handling incoming calls to the reservation center, processing reservations and changes in itinerary, making alternative transportation arrangements in coordination with SOC, and resolving problems. This is a virtual position, and you must be available on weekends.

Key Responsibilities

• Answer calls and make reservations
• Handle customer inquiries
• Manage and resolve customer issues
• Provide customers with flight, route, and pricing information
• Identify and escalate priority issues

Position Requirements

To be successful in this role, you will need to possess the following skills and qualifications:

Knowledge, Skills & Abilities

• Strong interpersonal skills - ability to communicate in a very concise and effective manner with customers and supervisors
• Good listener and able to project a calm, steady demeanor in all interactions
• Stress tolerance and resilience
• Detail-oriented and self-motivated; able to work and meet deadlines under minimal supervision
• Ability to multi-task in an extremely high-paced environment
• Ability to work late evenings, weekends, and other hours as required by the Call Center schedule
• Ability to prioritize and execute with a sense of urgency and preciseness
• Ability to work effectively in a team environment and individually
• Ability to learn, understand and communicate the terms of the company's Contract of Carriage
• Ability to become proficient in various software and reservation systems used

Qualifications

• High School Diploma or GED
• Valid driver's license and reliable Internet service
• Computer, phone skills; accurate data entry and typing skills
• Proficient with Microsoft Office Suite, specifically Outlook, Word, and Excel
• Knowledge of customer service principles and practices
• Ability to read, write and speak English effectively
• Ability to work within a 24/7 operation including holidays
• Ability to pass a 10-year background check and pre-employment drug screen
• At least 18 years of age
• Authorized to work in the U.S. per the Immigration Act of 1986
• A quiet location, free from interruptions, in which to work; hard-wired internet and mode

Work Experience

• Prefer prior airline reservations system experience
• At least 1 year of call center experience

Career Growth Opportunities and Learning Benefits

Southern Airways is experiencing tremendous growth, offering endless opportunities for learning and career advancement. Whether you're new to the airline industry or looking to enhance your skills, you'll receive comprehensive training and support to excel in your role.

Work Environment and Company Culture

Our team is supportive and forward-thinking, and we believe in rewarding talent. We offer a dynamic work environment where your excellent customer service skills will shine. As a Call Center Agent, you will have the opportunity to make a real difference in people's lives while contributing to our mission.

Compensation, Perks, and Benefits

We offer a competitive salary, attractive compensation package based on experience. Additionally, you will be eligible for:

• Health & Wellness: Medical, dental, and vision insurance, air ambulance coverage, short-term disability, pet insurance, health savings accounts, and company-paid life insurance
• Retirement Plans: 401(k) plan
• Generous PTO: 1 day of PTO per month, plus paid holidays throughout the calendar year
• Employee Discounts: Flight tickets at significant discount, employee and family members can fly our planes (standby space available), discounts on hotels and resorts, car rentals at reduced rates, and discounted cruises

How to Apply

Ready to join us? The first step is easy. Click apply now and we'll be in touch soon!