Experienced Senior Manager of Forecasting – Global Customer Service Capacity Planning

At blithequark, we're revolutionizing the way people shop and live by providing an unparalleled customer experience. As a leader in the e-commerce industry, we're constantly pushing the boundaries of innovation and excellence. We're now seeking an exceptional Senior Manager of Forecasting to join our team and contribute to our mission of delivering world-class customer service.

About blithequark

blithequark is a world-class e-commerce platform that's committed to making life easier for shoppers and sellers around the globe. Our journey from a simple website to a comprehensive e-commerce partner has been driven by our passion for innovation and customer satisfaction. We're a company that's always looking for ways to improve and evolve, and we're excited to have you join our team.

The Role

As our Senior Manager of Forecasting, you'll play a critical role in creating and delivering contact forecasts that will help us generate cost-effective and comprehensive global capacity planning solutions for our Customer Service (CS) network. You'll be responsible for managing a team of analysts and managers spread across multiple countries, ensuring that they have the skills and resources they need to deliver high-quality forecasts. Your expertise will be essential in analyzing various sources of data, standardizing forecasting activities across the team, and developing short-term and long-term contact forecasts using various forecasting techniques.

Key Responsibilities

* Manage a team of analysts and managers responsible for developing short-term and long-term contact forecasts using various forecasting techniques across multiple Amazon markets

• Lead a team of professionals spread across multiple countries, ensuring that they have the skills and resources they need to deliver high-quality forecasts
• Analyze various sources of data to develop accurate contact forecasts that meet the needs of our Customer Service network
• Standardize forecasting activities across the team to ensure consistency and quality
• Develop and implement effective forecasting strategies that drive improvements in cost and quality of our customer service on a global scale
• Collaborate with senior CS leadership to keep them updated on the drivers for forecast variance and participate in strategic long-term planning initiatives
• Provide guidance and support to team members to help them develop their skills and achieve their goals
• Manage team performance to ensure that they meet tight deadlines and prioritize workloads effectively

Essential Qualifications

* Bachelor's degree in Business, Mathematics, Operations Research, Engineering, or a related field

• 10+ years of experience in Forecasting/Planning, with a strong analytical background
• Experience managing a team of analytic professionals, including hiring, development, and performance management
• Experience with SQL, statistical analysis, and data visualization tools
• Excellent communication skills to share findings in an understandable and actionable manner
• Ability to lead successfully in a dynamic, fast-paced environment
• Ability to manage team to meet tight deadlines and prioritize workloads

Preferred Qualifications

* MBA or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or other business/analytical disciplines, with 10+ years of related work experience

• Experience in forecasting, time-series, and multivariate regression
• Combination of technical skills and business savvy to interface with all levels and disciplines across the organization
• Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment
• Experience using AWS technologies such as Redshift, S3, etc.
• Excellent interpersonal, written, and oral communication skills
• Natural curiosity and desire to learn

What We Offer

* A dynamic and fast-paced work environment that's always challenging and rewarding

• Opportunities to work with a talented team of professionals who are passionate about customer experience
• A comprehensive benefits package that includes health insurance, retirement savings, and paid time off
• A competitive salary and bonus structure that reflects your value to the organization
• Opportunities for career growth and professional development, including training and education programs
• A flexible work environment that allows you to work from home and balance your work and personal life

How to Apply

If you're a motivated and experienced professional who is passionate about customer experience and forecasting, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that outlines your qualifications and experience. We can't wait to hear from you! Apply Job! Apply for this job