Experienced Customer Experience Agent for Overnight Shift – Driving Exceptional User Experience in Ecommerce and Livestream Shopping

Introduction to blithequark

blithequark is revolutionizing the world of ecommerce and livestream shopping, offering a unique platform where users can buy, sell, and discover a wide range of products, from fashion and beauty to electronics and collectibles. As the largest livestream shopping platform in North America and Europe, blithequark is committed to its values and operates as a remote co-located team out of hubs within the US, UK, Ireland, Poland, and Germany. With a focus on community, shopping, and entertainment, blithequark is building the future of ecommerce and is looking for talented individuals to join its team.

About the Role

The Customer Experience team at blithequark plays a crucial role in driving the best possible user experience through process improvement, order management, and problem-solving. As a Customer Experience Agent, you will be responsible for ensuring that customers receive their products as quickly as possible and resolving any issues that may arise. This is a unique opportunity to join a fast-paced and innovative company and contribute to its continued growth and success.

Key Responsibilities

• Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience for all users.
• Resolve customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner.
• Become an expert in blithequark's products, processes, and systems to drive positive outcomes for users.
• Collaborate with other departments to troubleshoot, research, and resolve open questions and issues.
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.

About You

To succeed in this role, you should be a curious and hungry individual looking to jumpstart your career in a fast-paced environment. You should have a customer service mentality with a passion for reaching the best possible outcome for customers. A growth mindset, low ego, and willingness to take on new challenges and learn new skills are essential for success at blithequark.

Essential Qualifications

• Open to working overnight shifts from 10pm - 7:00am PST.
• 2+ years of support experience handling email and/or chat services.
• Weekend availability required.
• Understanding of ecommerce and marketplace operations.
• Experience with customer-facing systems like Zendesk, Kustomer, or Intercom.
• Obsession with customers and a customer-first approach.
• Proactive problem-solver and process-improver.

Preferred Qualifications

• Knowledge of collectibles is a plus.
• Bachelor's degree or college experience preferred.
• Previous startup experience is a plus.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Experience Agent, you will have the opportunity to learn new skills, take on new challenges, and contribute to the continued success and growth of the company. With a focus on innovation and customer experience, blithequark offers a unique and dynamic work environment that is perfect for individuals looking to make a real impact.

Work Environment and Company Culture

blithequark operates as a remote co-located team, with hubs in the US, UK, Ireland, Poland, and Germany. We value diversity, inclusivity, and respect, and we believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. As a team member, you will be part of a vibrant and dynamic community that is passionate about ecommerce, livestream shopping, and customer experience.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including a hourly rate of $24.04/hour to $28.85/hour, benefits, and equity. Our benefits package includes flexible time off policy, holiday pay, health insurance options, work-from-home support, home office setup allowance, monthly allowance for cell phone and internet, care benefits, monthly allowance on both food and wellness, annual allowance towards childcare, lifetime benefit for family planning, and retirement plans. We also offer parental leave, including 16 weeks of paid parental leave and one month gradual return to work.

Conclusion

If you are a motivated and customer-focused individual looking to join a fast-paced and innovative company, we encourage you to apply for the Customer Experience Agent role at blithequark. With a unique and dynamic work environment, opportunities for growth and development, and a competitive compensation package, blithequark is the perfect place to take your career to the next level. Apply now and join our team of talented and passionate individuals who are shaping the future of ecommerce and livestream shopping.