Experienced Part-Time Customer Service Representative – Health Plan Partnerships
Are you a customer service professional with a passion for delivering exceptional support to individuals in need? Do you thrive in fast-paced environments and possess excellent communication skills? If so, we invite you to join blithequark's dynamic team as a Part-Time Customer Service Representative. In this role, you will play a vital part in providing prompt and courteous support to members of our health plan partners, addressing their inquiries about our transportation services.
About blithequark
blithequark is a leading provider of innovative solutions in the healthcare industry. Our mission is to empower individuals to take control of their health and well-being by offering comprehensive transportation services. We are committed to fostering a culture of excellence, diversity, and inclusion, where our employees feel valued, supported, and empowered to grow.
Job Summary
As a Customer Service Representative at blithequark, you will be responsible for handling inbound calls from health plan members and representatives, addressing their inquiries about our transportation services. You will be expected to provide prompt and courteous support, while adhering to all HIPAA and compliance protocols to ensure the protection of members' protected health information (PHI). Your exceptional communication skills, empathy, patience, and attention to detail will make you an invaluable asset to our team.
Key Responsibilities
* Handle inbound calls from health plan members and representatives, regarding transportation services offered through our health plan
- Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey
- Follow all HIPAA and compliance protocols to ensure the protection of members' protected health information (PHI)
- Escalate transportation and customer service concerns to contact center leadership team
- Provide prompt and courteous support to members, addressing their inquiries and resolving issues in a timely manner
- Maintain accurate and up-to-date records of member interactions, using Microsoft Teams, Outlook, and Word
Requirements
* Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience
- Spanish fluency a plus
- High School degree or equivalent
- Must be able to sit for 8 hours or more a day wearing a headset
- Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members)
- CSR's must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps
- Excellent written, communication, and data entry skills
- Moderate experience in Microsoft Teams, Outlook, and Word
- Must be able to adapt to high and fast-paced call volume
Essential Skills and Competencies
* Excellent communication and interpersonal skills, with the ability to build rapport with members and representatives
- Strong problem-solving and critical thinking skills, with the ability to resolve complex issues
- Ability to work in a fast-paced environment, with multiple priorities and deadlines
- Strong attention to detail, with the ability to maintain accurate and up-to-date records
- Ability to work independently, with minimal supervision
- Strong adaptability and flexibility, with the ability to adjust to changing priorities and deadlines
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to a range of training and development opportunities, including:
- Comprehensive onboarding program, with training on our products and services
- Ongoing training and coaching, to ensure you have the skills and knowledge needed to succeed in your role
- Opportunities for career advancement, with a clear path for progression to leadership roles
- Access to a range of learning resources, including online courses, webinars, and workshops
Work Environment and Company Culture
As a remote worker, you will have the flexibility to work from the comfort of your own home, with a secure and quiet workspace. Our company culture is built on a foundation of excellence, diversity, and inclusion, with a focus on empowering our employees to grow and develop. We offer a range of benefits and perks, including:
- Competitive hourly rate
- Comprehensive training and development opportunities
- Opportunities for career advancement
- Access to a range of learning resources
- Flexible work arrangements, with the ability to work from home
- Collaborative and supportive team environment
Compensation, Perks, and Benefits
As a Customer Service Representative at blithequark, you will receive a competitive hourly rate, with opportunities for career advancement and professional growth. We offer a range of benefits and perks, including:
- Competitive hourly rate
- Comprehensive training and development opportunities
- Opportunities for career advancement
- Access to a range of learning resources
- Flexible work arrangements, with the ability to work from home
- Collaborative and supportive team environment
How to Apply
If you are a motivated and customer-focused individual, with a passion for delivering exceptional support to individuals in need, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job