Experienced Healthcare Patient Customer Service Representative – Revenue Cycle Management Expert
Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a strong background in medical billing and collections, with a keen eye for detail and a knack for multitasking? If so, we invite you to join the dynamic team at blithequark, a leader in reliable, customer service-based revenue cycle management services.
About blithequark
blithequark is a trailblazer in the world of Revenue Cycle Management, with a rich history dating back to 2008. We started as a medical billing company and have since evolved into an integrated data-driven RCM solution for laboratories, urgent care, physicians, therapists, and other healthcare-related professionals. Our commitment to excellence and trust has earned us an exceptional client satisfaction history, managing over $1 billion of claims, a 20,000+ payer enrollment track record across all 50 states, and a 98 percent clean claim rate.
Join Our Team
We're looking for a highly skilled and motivated Healthcare Patient Customer Service Representative to join our team. As a key member of our revenue cycle management team, you will be responsible for providing exceptional customer service to patients, answering their calls regarding EOBs and research balances, managing patient refunds, and processing patient payments.
Schedule and Location
This is a remote position, with a standard Monday-to-Friday schedule (no weekends). You will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team.
Responsibilities
As a Healthcare Patient Customer Service Representative at blithequark, your primary responsibilities will include:
- Answering patient calls regarding EOBs and research balances
- Managing patient refunds
- Processing patient payments
- Providing exceptional customer service to patients, clients, and guests
- Demonstrating extensive attention to detail, organization, and multitasking skills
- Consistently meeting or exceeding performance metrics and goals
Requirements
To be successful in this role, you will need:
- A minimum of one year of experience in medical billing and collections
- Current knowledge of medical billing and reimbursement for commercial insurance, Medicaid, and Medicare
- A thorough understanding of EOBs and the ability to effectively communicate by phone and in writing with patients
- Consistently demonstrate extensive attention to detail, organization, and multitasking skills
- Ability to provide a positive customer service experience to clients, guests, and patients
- Self-motivated, multitasking, and a team player
Perks and Benefits
We highly value and invest in our staff, recognizing that by putting their interests first, they will, in turn, take great care of our clients. That's why we're committed to continually investing in our staff and making blithequark a positive and fun working environment. Some of the benefits our staff members enjoy:
- Competitive wage and salary
- Paid time off (PTO)
- Health Insurance
- Dental Insurance
- Life Insurance
- Employee recognition plan
Career Growth Opportunities and Learning Benefits
At blithequark, we believe in investing in our staff's growth and development. We offer a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your career goals. Our team is passionate about learning and sharing knowledge, and we encourage collaboration and innovation.
Work Environment and Company Culture
Our company culture is built on a foundation of trust, respect, and open communication. We value diversity, inclusivity, and work-life balance, and we strive to create a positive and supportive work environment that fosters creativity, innovation, and growth.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including a competitive wage and salary, paid time off (PTO), health insurance, dental insurance, life insurance, and an employee recognition plan.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Apply Now
Apply Job! We look forward to welcoming you to our team at blithequark! Apply for this job