Customer Experience Champion - Platinum Level
Join the esteemed team at blithequark, where you'll embark on a journey to deliver exceptional customer experiences that exceed expectations. As a Customer Experience Champion, you'll be the face of our organization, crafting meaningful interactions with our customers every day. With a passion for customer service and a drive to continually set the standard for world-class, customer-first service, you'll thrive in our fast-paced, structured environment.
About blithequark
At blithequark, we're committed to backing our customers, communities, and each other. As a global and diverse community of colleagues, we're united by our unwavering commitment to excellence. Our company values are built on a powerful promise to provide the world's best customer experience every day, with integrity, empathy, and a deep understanding of our customers' needs. We're a place where everyone feels seen, heard, and valued, and where you can grow your skills through industry-leading training and ongoing coaching.
Your Role & Responsibilities
As a Customer Experience Champion, you'll be the driving force behind delivering extraordinary service on a high volume of inbound calls. Your key responsibilities will include:
- Consistently delivering exceptional service in a fast-paced, structured customer care environment, with a keen focus on driving a Customer First mentality
- Consulting with customers to understand their needs and tailoring unique and personal solutions for them, while reinforcing the benefits of our products and services
- Adding value for our customers through unexpected relevant recommendations of product offers and benefit enrollments that deepen customer engagement and loyalty
- Utilizing your "service-oriented" personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand
- Responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes to protect the interests of our organization and our customers
- Using tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
- Meeting and exceeding performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations, and productivity targets, as well as customer performance metrics
Minimum Qualifications
To succeed in this role, you'll need:
- Strong written and communication skills to converse effectively and naturally with our customers to deepen client relationships and drive satisfaction
- Resilience to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations
- Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call
- Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy
- Integrity to manage sensitive customer information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
- Driven to please by providing the ultimate experience for our customers on every interaction
- Timeliness and reliability
Preferred Skills
While not required, the following skills will give you a competitive edge:
- Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and problem-solving skills
- Customer service and consultative sales environment experience preferred
- Passion for consultative sales, recommending products or solutions tailored to each customer
- Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end
Additional Requirements
As a Customer Experience Champion, you'll need to be flexible and adaptable, with the ability to work a variety of shifts, including:
- Flexibility to work anytime between 6:00am - 2:00am, including weekends
- Hybrid Environment in Sunrise, Florida - on-site expectation 3 days/week
- Workplace Flexibility: Full-time. Shift flexibility requirements
Compensation & Benefits
As a valued member of our team, you'll enjoy a competitive compensation package, including:
- $20.00 to $22.25 hourly + bonus + benefits
- Comprehensive benefits package, including:
+ Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need + 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities
Why Join blithequark?
At blithequark, we're committed to backing our colleagues and their loved ones with benefits and programs that support their holistic well-being. We prioritize their physical, financial, and mental health through each stage of life. Our company culture is built on a foundation of trust, respect, and open communication, where everyone feels seen, heard, and valued.
How to Apply
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity, apply now to join our team at blithequark. Apply for this job