Experienced Part-Time Remote Customer Service Representative – Health Plan Partnerships

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and possess excellent communication skills in both English and Spanish? If so, we invite you to join blithequark's dynamic team as a Part-Time Remote Customer Service Representative. As a key member of our customer support team, you will play a vital role in providing prompt and courteous support to the members of our health plan partners, addressing inquiries about our transportation services.

About blithequark

blithequark is a leading provider of innovative solutions in the healthcare industry. Our mission is to empower individuals and families to live healthier, more fulfilling lives by delivering exceptional customer experiences. As a remote customer service representative, you will be part of a talented team that is dedicated to making a positive impact in the lives of our customers.

Job Summary

As a Customer Service Representative (CSR) at blithequark, you will be responsible for providing top-notch support to our health plan partners' members. Your primary focus will be on addressing inquiries about our transportation services, ensuring that our customers receive the highest level of care and attention. This role requires excellent communication skills in both English and Spanish, empathy, patience, and attention to detail during data entry and while speaking with members.

Key Responsibilities

* Handle inbound calls from health plan members and representatives, regarding transportation services offered through our health plan

• Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey
• Follow all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI)
• Escalate transportation and customer service concerns to contact center leadership team
• Collaborate with team members to achieve shared goals and objectives
• Participate in ongoing training and development to enhance skills and knowledge

Requirements

* Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience

• High School degree or equivalent
• Ability to sit for 4 hours or more a day wearing a headset
• Secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift
• Download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps
• Excellent written, communication, and data entry skills
• Moderate experience in Microsoft Teams, Outlook, and Word
• Ability to adapt to high and fast-paced call volume

Preferred Qualifications

* Bilingual in English and Spanish (fluency a plus)

• Previous experience in the healthcare industry
• Familiarity with HIPAA and compliance protocols
• Strong problem-solving and analytical skills
• Ability to work in a team environment and collaborate with colleagues

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and adapt to changing situations
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information
• Proficiency in Microsoft Office and Google Suite
• Strong data entry skills and attention to detail

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees' growth and development. As a remote customer service representative, you will have access to:

• Ongoing training and development programs to enhance skills and knowledge
• Opportunities for career advancement and professional growth
• Collaborative and supportive team environment
• Flexible work arrangements and work-life balance
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

blithequark is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our remote team is dedicated to delivering exceptional customer experiences and making a positive impact in the lives of our customers. As a remote customer service representative, you will be part of a dynamic team that is passionate about making a difference.

Compensation and Benefits

* Competitive hourly rate of $16.50 per hour

• Comprehensive benefits package, including:

+ 401(k) matching + Dental insurance + Health insurance + Paid time off + Referral program + Vision insurance + Work from home arrangement

Shift and Availability

* Part-time remote position with shifts ranging between 1pm - 6pm Eastern Time

• Training schedules are 8AM-12PM or 12:30PM - 4:30PM Eastern Time during the first 4 weeks of employment
• Flexible scheduling to accommodate your needs and preferences

Application and Selection Process

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to reviewing your application and discussing this opportunity further.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job