Experienced Customer Service Representative – National Campaigns Unit (FULLY REMOTE)

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join blithequark's National Campaigns Unit as a Customer Service Representative. This is a unique opportunity to work with a leading organization, providing shareholder communications for public companies, while enjoying the flexibility of a fully remote work arrangement.

About blithequark

blithequark is a global leader in Full-Stack Technology Services, Talent Services, and real-world application. With a team of 80,000 strong, we partner with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. Our commitment to transformation and innovation drives us to deliver cutting-edge solutions that empower our clients to succeed. As an industry leader, we're dedicated to fostering a culture of collaboration, diversity, and inclusion.

Job Summary

As a Customer Service Representative in our National Campaigns Unit, you will play a critical role in delivering exceptional shareholder communications to public companies. You will be responsible for handling inbound, outbound, and email responses, providing accurate and timely information to investors. Your primary objective will be to effectively communicate the message that management has the best interests of shareholders in mind, while addressing concerns and misconceptions presented by opposing parties.

Key Responsibilities

* Handle inbound, outbound, and email responses from investors, providing accurate and timely information on shareholder communications

• Develop and maintain a deep understanding of shareholder communications, including contested proxy meetings and voting procedures
• Effectively communicate the message that management has the best interests of shareholders in mind, while addressing concerns and misconceptions presented by opposing parties
• Utilize strong communication and interpersonal skills to build trust and rapport with investors
• Collaborate with internal teams to ensure seamless communication and execution of shareholder communications
• Stay up-to-date on industry trends, regulatory requirements, and best practices in shareholder communications
• Participate in ongoing training and development to enhance skills and knowledge

Essential Qualifications

* High School Diploma or equivalent required

• 6+ months of customer service, data entry, or related experience
• Good speaking voice and ability to communicate effectively
• Ability to read and correct grammar/English speaking
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, dynamic environment

Preferred Qualifications

* Experience in a call center or customer service environment

• Familiarity with shareholder communications, contested proxy meetings, and voting procedures
• Strong knowledge of grammar, punctuation, and spelling
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Equipment Requirements

* MacBook (not preferred, but must have a current operating system) or Windows (10 or 11)

• USB headsets (no wireless)
• Dual monitors (benefited, but not required)
• Internet Speed: 50 download/ 10 upload
• Ability to come off mute when called on, participate in chat, and complete tasks as requested

Work Environment and Culture

As a fully remote employee, you will have the flexibility to work from anywhere outside of California. Our company culture values collaboration, diversity, and inclusion, and we strive to create a work environment that is supportive, engaging, and rewarding. We offer a range of benefits and perks, including:

• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Flexible work arrangements and remote work options
• Recognition and rewards for outstanding performance

Compensation and Benefits

We offer a competitive compensation and benefits package, including:

• Competitive hourly rate
• Opportunities for overtime and bonuses
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Flexible work arrangements and remote work options

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, respectful, and supportive of all employees. We will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law. Apply for this job