Experienced Part-Time Customer Service Representative - Weekend Shifts - Remote Work Opportunity with Blithequark

About Blithequark

Blithequark is a leading inbound call center specializing in customer service and benefits compliance. With a growing portfolio of over 1000 client companies, we have established ourselves as a valued and trusted resource in the industry. Our commitment to excellence has earned us the prestigious Great Place to Work award not once, but twice! We are now seeking a highly motivated, production-driven, and team-oriented individual to join our Operations team as a part-time Customer Service Representative.

Job Summary

As a Customer Service Representative at Blithequark, you will be the face of our company, providing exceptional customer service and technical expertise to our clients. You will be working remotely from the comfort of your home office, utilizing the latest customer service techniques and learning our account management systems to improve the customer experience during challenging times. This is a part-time position, working approximately 3-29 hours per week, with flexible weekend shifts to choose from.

Available Shifts:

• Sundays Only: 8:00 AM - 4:00 PM
• Saturday & Sunday: 7:00 AM - 12:00 PM
• Saturdays Only: 4:00 PM - 10:00 PM
• Saturday & Sunday: 10:00 AM - 5:00 PM
• Saturday & Sunday: 8:00 AM - 4:00 PM
• Saturday & Sunday: 3:00 PM - 11:00 PM

Key Responsibilities:

• Customer Service and Claim Intake: Provide positive customer service and technical expertise through prompt, accurate, and courteous responses to customer information needs.
• Empathy and Support: Offer empathy and support to customers during the claim process, ensuring a compassionate and personalized experience.
• Claim Documentation: Collect and document all claim details provided by the customer into the claim accurately, ensuring attention to detail and efficiency.
• Issue Resolution: Identify and resolve customer issues by adhering to client-specific handling instructions, demonstrating problem-solving skills and adaptability.
• Call Scripting: Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries, while maintaining a natural and empathetic tone.
• Punctuality and Reliability: Remain available for extended hours or additional shifts during peak periods or emergency situations to provide critical support, demonstrating flexibility and commitment.
• Break and Lunch Schedules: Adhere to break and lunch schedules to maintain productivity and ensure consistent customer service coverage, prioritizing customer needs.
• Core Values: Successfully demonstrate Blithequark's core values:
  • Customer First: Fulfill customer needs with compassion and empathy.
  • Self-Motivated: Take initiative and commit to the task at hand, demonstrating a proactive approach.
  • Teamwork: Promote unity over self, fostering a collaborative and supportive work environment.
  • Continuous Improvement: Strive for daily growth, seeking opportunities for improvement and development.

Requirements and Qualifications:

Essential Skills and Abilities:

• Language Skills: Ability to read and interpret documents such as police and accident reports, write routine correspondence, and detailed accident descriptions. Ability to project a confident, clear, and professional telephone presence.
• Computer Skills: Knowledge of basic computer functions, including Microsoft Word and Excel, and typing at least 40 wpm.
• Education: High School Diploma or general education degree (GED) required.
• Experience: 1-2 years of quality assurance experience preferred.
• Bi-lingual in Spanish: Preferred, but not required.

Network Requirements:

• Speed Test: Upon hire, a speed test must be run from the computer the individual will be working from (www.speedtest.net).
• Ethernet Connection: Not required, but strongly recommended.
• Private Network: Must be on a private network, not allowed to work in public locations.
• VPNs: No VPNs are allowed, as logins must happen in the US.

Benefits and Compensation:

At Blithequark, we offer a comprehensive benefits package, including:

• Competitive Compensation: Earn a competitive salary, with opportunities for growth and development.
• Ancillary Benefits: Eligible 1st day of month following 60 days of employment, including:
  • Dental
  • Accident Insurance
  • Critical Illness
  • Dependent Care
  • FSA (Flex Savings Account)
  • SavvyFi - College Savings
• 401K: Eligible after 6 months of employment, with company match.
• PTO: Eligible after 90 days of employment, with accrual of paid time off.
• Employee Assistance Program: Access to confidential counseling and support services.

Why Join Blithequark?

At Blithequark, we pride ourselves on being a Great Place to Work, with a culture that values customer satisfaction, teamwork, and continuous improvement. As a part-time Customer Service Representative, you will have the opportunity to:

• Work from the comfort of your home office, with flexible weekend shifts.
• Develop your skills and expertise in customer service and benefits compliance.
• Be part of a dynamic team, with opportunities for growth and advancement.
• Enjoy a comprehensive benefits package, with competitive compensation.

How to Apply:

If you are a motivated and customer-focused individual, looking for a part-time opportunity with a leading company, we encourage you to apply! Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!