Experienced Remote Senior Customer Service Representative - Auto Insurance Industry Expert

Join CCC Intelligent Solutions Inc. - A Leader in Cloud-Based Solutions for the P&C Insurance Economy

CCC Intelligent Solutions Inc. is revolutionizing the multi-trillion-dollar Property & Casualty (P&C) insurance economy with its innovative cloud platform, creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more. We're a team of forward-thinkers, driven by a passion for innovation and a commitment to empowering the people and industries that keep lives moving forward when it matters most.

We're now seeking an experienced Remote Senior Customer Service Representative to join our vibrant team and play a critical role in delivering world-class customer service to auto insurance customers. As a Senior Customer Service Representative, you will be the face of CCC, resolving customer inquiries and procuring total loss information from insurers and vehicle owners with professionalism and expertise.

The Role: Providing Exceptional Customer Service in a Remote Environment

This is a remote position that offers the flexibility to work from the comfort of your own home, with all onboarding and training conducted virtually. You will be equipped with a desktop computer, dual monitors, keyboard, mouse, webcam, and headset to ensure you have the tools you need to succeed. The starting wage for this role is $20.50 per hour.

As a Remote Senior Customer Service Representative, you will be responsible for:

• Answering incoming calls from insurance adjusters and vehicle owners, explaining CCC's valuation product offering in detail, and addressing their inquiries in a timely and professional manner.
• Documenting conversations with claims adjusters regarding specific loss reports, ensuring accurate and up-to-date records.
• Building and maintaining strong relationships with dealers and claims adjusters to ensure overall customer satisfaction and loyalty.
• Adhering to attendance, production, quality, and other metric standards, demonstrating a commitment to excellence in all aspects of your work.

Requirements: The Skills and Qualities We're Looking For

While prior insurance or automotive experience is not required, we are looking for individuals with a strong customer service background and a willingness to learn and develop in this role. The ideal candidate will possess:

• A high school diploma, with some college education preferred.
• A minimum of 3 years of prior customer service experience, with a proven track record of delivering exceptional service.
• Strong verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
• Self-motivation and the ability to work independently, with a high degree of autonomy.
• Excellent mathematical and analytical skills, with attention to detail and organizational abilities.
• A positive attitude and a desire to provide outstanding customer service, with a customer-centric approach.
• Strong technical aptitude, with the ability to quickly adapt to new systems and technologies.
• A quiet and professional home work environment, free from distractions, with a reliable high-speed internet connection (DSL or cable modem, non-cellular, with minimum speed of 25 mbps download and 15 mbps upload).

What We Offer: Career Growth, Learning Benefits, and a Comprehensive Benefits Package

At CCC Intelligent Solutions Inc., we're committed to providing opportunities for our people to grow and develop in their careers. As a Remote Senior Customer Service Representative, you will have access to:

• Ongoing training and development programs to enhance your skills and knowledge.
• Promotional opportunities within 6 months, dependent on performance.
• A comprehensive benefits package, including 401K Match, paid time off, Annual Incentive Plan Performance Bonus, comprehensive health insurance, Adoption Assistance, Tuition Reimbursement, Wellness Programs, Stock Purchase Plan options, and Employee Resource Groups.

Our company culture is built on a foundation of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. We value diverse perspectives and celebrate our employees for who they are and all they bring. Every voice is heard and is important to our success.

Why Join CCC Intelligent Solutions Inc.?

By joining our team, you will become part of a dynamic and forward-thinking organization that is shaping the future of the P&C insurance economy. You will have the opportunity to make a real impact, drive innovation, and contribute to our continued success.

We're not just looking for a customer service representative; we're looking for a dedicated professional who is passionate about delivering exceptional service, building strong relationships, and driving customer satisfaction. If you're a motivated and customer-focused individual with a passion for excellence, we encourage you to apply for this exciting opportunity.

Simple Application Process

Ready to join us? The first step is easy. Click apply now, and we'll be in touch soon!

Don't miss this opportunity to join a dynamic team and take your career to the next level. Apply now and become part of the CCC Intelligent Solutions Inc. family!